Sam Snead's Savannah — Restaurant in Savannah

Went to Sam Snead's on 09/22/2023, my birthday and the service and food was subpar at best. I ordered my usual, shrimp savannah and the shrimp was charred and dry. Therefore, I did not even touch the plate. I brought it to the server's attention and he said I needed to talk to the manager. The manager came over to the table and asked what was wrong. I expressed to her that the shrimp was charred, over cooked and dry. She proceeded to tell me that nothing was wrong with it as that is how it always comes out of the kitchen. I explained to her that I am a pretty much a regular there and have never been served this dish this way. She again reiterated that in fact that is how it is served. She then proceeds to tell me that she had to take the plate to the chef for his review and determination as to whether it was overcooked or not. I then asked her as a manger, why does the chef get to make the determination as to whether it was cooked properly or not. She then says it is at both of their discretion. When she took the plate from me, she stated, ooh the shrimp are dry. She comes back to the table and asks me if my complaint was that it was charred. I told her it was charred, dry and over cooked. She then asked me if I would like it to be remade. I told her no (as I did not want to be at the mercy of the chef). Mind you, we ordered the same dish to go for someone else could not make it. The shrimp for that order were cooked fine, (go figure) since she argued me that the subpar plate I received was in fact correct. The bill was approximately $195.00, my plate not included, I expected so much more from the manager and chef/cook. Not that they care, but I will NEVER step foot in this establishment again. The only nice part about this visit, was the young lady at the front desk who checked us in. She was friendly, pleasant, professional and apologetic about how the meal was served when it did not even have anything to do with it. The manager on the other hand, whispered in the lowest voice possible, thank you and good night as we exited. ...

I had the catch of the day...food was good!..the server on the other hand was not...she forgot the caramel butter for my gf steak..butter came after gf was half way done with her steak..never asked if wanted it melted or not..just a thoughtful gesture would w been nice..because the butter was as tough as nails..it spread on like toothpaste...she never came to our table to ask if we needed anything..we had the water glasses sitting at tables edge to show her we were low..she never came to refill our glasses..but she went to both tables that were behind us(my side and gf side) to refill there glasses...let me go back because she never asked if we needed anything..I was very polite and raised my hand for her attention when she butter was not presented with her meal....fast forward..she never came back around...it made us feel less worthy...so I raised my hand again..this time for water since she never came back to our table...when I was looking at her walk to our table...she made a facial expression as if I were pissing her off and she didn't really want to serve me..she rolled her eyes and sulked her teeth..I was looking directly at her!!!..this is how I know!...we felt unworthy and to top it off..it was our 4 yr anniversary and we came there to celebrate because that was our very first date..so we wanted to rekindle that special moment...the server honestly ruined that experience...I don't know what irritated her about waiting our table but we were very dissatisfied and my gf is not one to ever speak up about bad service it she agreed and noticed the server lack of effort and care when it came to our service and experience at sam snead...I'm sure this isn't a common thing at this restaurant as our first time was a good experience...one of our main reasons for coming back..maybe next time...

We waited 2 hours for food. Party of 25. One person wanted to cancel their food before we were served. That request was denied. Server told my brother she "wasnt sure what restuarant he had been to before but you can't cancel food after it is been ordered." At that point, some of us as a unit wanted to walk out. After all, by that time; all we had were our drinks in front of us. Which took 30+ minutes for refills. We were there celebrating a retirement and didn't want to upset the honoree. So we stayed. Food was atrocious. Bread was served directly before the meals. They bought out 6 rolls for 10 people per table. The rolls were never replenished, even after I requested more. Portions were not good for the money paid. Spinach dip might have been edible had the outsourced chips had not be saturated in salt. Server bought out a few additional rolls to eat with the dip. Hardly an adequate substitution. I'll just have to eat a Spinach sandwich now, Popeye. Quesadilla was served hot but the chicken inside was very dry. Management was __? Not present, in stealth mode, incognito, invisible, or failing to take care of their guests. No one stopped by to ask if everything was good, bad, or indifferent. They simply didn't care. And to top it off we paid 18% gratuity pp. If you're forced to pay it, you should get decent service. 2 servers to take orders but left only 1 server to take care of the entire party?? As a former food service worker, I understand being understaffed and overworked. Neither were the issue, there were PLENTY of red shirts floating around. When YOU know better, you SHOULD do better. If that party was too much for you to handle, you should have refused the reservation. We planned this months ahead of time AND confirmed the day before. Do...