The Coffee Bean & Tea Leaf — Restaurant in Scottsdale

I love coffee bean and tea leaf but this location REALLY NEEDS TO BE RE TRAINED ON STANDARDS AND RECIPES , on Thursday 24th I ordered a cold brew ice blended , sat in the line for 20plus minutes , when i was finally given my order I noticed right off the bat the my cold brew ice blended was completely off… I pointed it out and asked for a remake, I got the exact same drink back. A FRUMPY CLUMPY SEPARATED AWKWARD MESSY DRINK. Lol

I asked if they had put vanilla powder and milk inside of it, the manager and the employee said it doesn’t have that in the ice blended. Weird because I get EXCLUSIVELY this drink at cbtl , to be clear cbtl website shares the recipe online lol… (BTW THIS DRINK CONTAINS MILK AND VANILLA POWDER…. )

So I was given a product that I didn’t order, I was given a botched drink by baristas who don’t know their own recipes. For the long wait and the prices I expect a properly made drink. I didn’t get a receipt at the drive through so I can’t request a refund…. Nor leave a survey…

PLEASE COFFEE BEAN WORK ON RE TRAINING YOUR STAFF ON QUALITY AND LEARNING THE RECIPES CORRECTLY. This is a on going problem at this SPECIFIC location. THE TWO FEMALES WORKING THAT SHIFT NEED RE TRAINED AND ALSO NEED ATTITUDES CHECKED, lol I wish I could take my tip back and get a refund because this was just not it. Shift leaders should 1000000% know what the recipes are and not telling customers they’re wrong when said customer knows the CBTL STANDARD RECIPE AND ALSO CAN SIMPLY GOOGLE It… for real train train and train so more btw try staffing more people and this location...

Unfortunately this isn't the first time employees have acted annoyed when customers are being served. First time I witnessed it while in line. This time I was in the drive through. It was Sat , Jun 29 at 9a. Gencia I believe was her name. Young long dark hair with long lash extensions. I asked questions regarding a new drink. And then clarified a menu item and communicationed that there was a printing error on the menu board. I felt she was disturbed then. I then come up to pay. Mind you we had no interaction when up at the window. She takes my payment gives me my hot food with no napkins. I wait ask for napkins when she returned and then as she is closing the door rolls her eyes and mumbles "Hope you have a better day" Of course she didn't return to the window. To think I paid for this service. Had I had time I would have asked...

I go here when I’m running late for work in the morning since there never seems to be a line. Their coffee is pretty okay, but their food is disgusting. I’ve tried 3 separate things: 1). honey ham and Swiss croissant- save your money! There’s a little piece of ham in the middle of the ring croissant, mine had no cheese as well. 2). The grilled cheese that they asked me if I wanted warmed up…it’s a grilled cheese it’s supposed to be hot! Subpar, don’t waste your money. 3).And then today I ordered the chorizo, cheese, potato, egg burrito- I threw it away after one bite. The tortilla was so THICK and doughy in the middle, and filling was so dry and disgusting, even the cholula couldn’t save it. Don’t waste your time or money. There’s 3 other coffee spots within half a mile of this place that are actually worth the money, save...