Went to Wendy's drive through for dinner. First complaint is that the order kiosk was sitting directly in front of the menu. So, # 1 we didn't have the chance to look at it before putting in our order. And #2 we couldn't even see it. My husband had to stretch his head and upper body to even see it. The guy who was taking orders was difficult to understand. When we told him that we needed a few more minutes he put someone else on the mic, then came back on when we were ready I ordered the Daves single, as it's been awhile since I've tasted their food. It was ok. Nothing special. My husband ordered the Baconator. Was unlike what the photo showed. There was very little bacon, he could hardly even taste it. They need to be more honest about the photos they show on their menus. The fries were soggy and limp. Didn't taste very good. I had just three of them out of the box. Finally, the frosties have changed from something you needed to eat with a spoon to something you drink with a straw. Disappointingly, it is no...
Read moreAbysmal. Utterly abysmal. I ordered but three meager items spicy pretzel pub chicken sandwich large fry medium frosty Three rather mundane items, one could agree. So how is it, after 20+$ was spent on a meal, did 1 of the three things I ordered arrive in an acceptable state? The chicken sandwich that I specifically ordered as chicken with the knowledge that I consider the burger far too greasy, of course, came as a burger. In my life, I've never once had Wendy's fries that I wouldn't consider delicious. Yet this particular outing resulted in me getting a barely halfway-filled carton of fries that I genuinely could believe were cooked the day prior. Disgustingly stale, with absolutely no flavor, I didn't hesitate for a moment to throw them out. The only remotely acceptable item I received was the vanilla frosty, though it's impossible to mess up. Overall, this is the single most disappointing visit I've ever had to both Wendy's and a fast food place in general. A well-deserved...
Read moreOrdered large chili with onions no cheese. Got home only to realized they put cheese in chili. Went right back. Ordered the same thing. Got to the window to pay and staff to repeat my order. At that point I requested to see the manager. I explained to manager what happened. Her reply had me furious but I maintained self control and respect. She said next time I order chili, don't mention cheese because the person making it, when they hear cheese, they will put cheese in it. My reply was, but I said no cheese she still said again, next time do not mention cheese. By her response this has happened before but yet she wants to train the customers instead of the employees. I requested my money back and a fresh bowl of chili and she did comply. I must say her tone WAS VERY PROFESSIONAL throughout our dialogue. I would have rated 5 star had she said "I will give training to the team members" instead of training...
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