Pacific Inn — Hotel in Monterey

We have stayed here previously and loved it. I even gave a great review. Now, I have to disagree with my original review.||||My husband was too kind to them when they insisted we give them a review after our stay. Me, I'm going to be honest.||||We asked for a specific room for specific reasons. Booked MONTHSSSS in advance so we should have been able to have the room we asked for. We didn't. I wasn't happy but what can I do at that point other than complain that they should have honored our request.||||The room we got was awful. We asked for quiet. We got the opposite. Basically, the couple in the room behind us would have loud, hardcore sex hours through the night. I couldn't take it anymore. We were staying here a whole week and we were repeat customers. I emailed the office to complain that a.) We didn't get the room we asked for and b.) Our neighbors were obnoxiously loud. The office blew me off, were very defensice and said they would "speak" to our neighbors about keeping it down. They never did and the neighbors kept going at it like loud obnoxious porn stars every night.||||The office was also again VERY defensive when I complained we didn't get the room we wanted. I'm pissed. We come to Monterey about every year and thought we found the spot that works for us but for me, it doesn't anymore. A repeat customer who books months in advance asking for a specific room only to be denied (I'm certain the office just disregarded our request) the people who had the room we wanted checked in the same day as us and left 2 days later. The room sat empty. They basically tell me "too bad for you" when I complained of the neighbors. They said they could move us but were filling up quickly. Only one other couple checked in so they exaggerated. I wanted peace and quiet and had the opposite, most disturbing stay.||||Personally, I prefer not to return. God knows next time they will put me in the hot and heavy sex room. Like I want...

This is a cute little motel in the Monterey area. The rooms have been redone recently (hardwood floors, gorgeous bathroom), and show a definite level of care for their facilities.

Pros: Really cute room. I appreciated the desk/table space in the room, full-size dispensers in the bathroom for soaps and lotions, refrigerator and microwave, super-plush bed, abundance of plugs and outlets, and included premium TV channels!

Cons: My biggest upset with this hotel was the 8:24 AM wake-up call in the form of the cleaning crew attempting to come into my room to clean up on the morning of my checkout! There is NO reason for cleaning a room on the morning of checkout before the 11 AM checkout time. Even if we’d been up and out to breakfast, why would you come into the room before you have to do a full clean in 2.5 hours?! Definitely not okay, and left a super bitter taste in my mouth for the whole establishment.

Other Things: Parking is free, but very tight and sporadic. They own the parking lot for “Grandma’s Kitchen” next store, so there were spaces to park, but they’re set a little far away from some of the rooms.

There is apparently a washer/dryer on the premises (my boyfriend saw those) near the ice and soda machines.

Also, we had a less than stellar experience with the check-in employee (around 8:30 PM on Monday, July 22) who couldn’t take the time to tell me that my credit card number was incorrect from the online entry, and instead just told me it was declined. He also didn’t offer a printed receipt for the stay. The employee the following morning was much more helpful, took the time to clear out the incorrect card number and re-swipe my card, and gave me a printed receipt.

Overall, I might stay here again if it came down to it, but if there was another hotel for the same price, I might also...

2/5 This place is just okay. I have two big complaints of this place that would keep me from staying here again. My first and biggest complaint is the walls are so thin I can hear people in the next room talking. And it wasn't like they were yelling, it sounded like they were just talking normally and having a normal conversation. I just kept laying there trying to relax just wishing the people next to me would just finally go to bed so I didn't need to listen to them. It was a bit obnoxious. And then I was woken up at 6:00 from the guy next to me talking on the phone with someone, and I could hear the muffled sound on the other end. It was actually the worst hotel stay I have had when it comes to noise. It sounds like the only thing separating the rooms are two pieces of sheetrock. My second complaint would be the parking lot is so tight you better hope there isn't anyone leaving or going at the same time as you. The rooms are nice and look like they've been upgraded recently. The price is nice - cheap but the rooms don't look cheap. To me it feels more like I'm staying in a spear bedroom at someone's house. So if you don't care about small and tight parking lots and if noise of hearing the people next to you talk all night doesn't bother you (and believe me, you WILL hear people next to you), then this is the place is...