BB's Teriyaki Grill — Restaurant in Seattle

EDIT: They've been getting my orders correct for a while now, so my big concern in the original review has been addressed.

I recommend this place with the context and caveats in the original review.

————————— Original review:

I've ordered the same spicy chicken teriyaki from this location around ten-ish times over the course of about a year. (Some context for those who aren't familiar with South Lake Union: The food in SLU tends to be either pricey sub-par food or absurdly expensive good food.)

At its best, the teriyaki at this location brings together a confluence of qualities that are hard to find in this neighborhood: quick, convenient, savory, filling, (largely) locally sourced ingredients, uses compostable or recyclable disposables, and reasonably priced. The workers are also friendly. It's not the best possible teriyaki, and there's somewhat better teriyaki in other parts of Seattle if you're willing to drive. But BB's makes solid teriyaki all things considered. The first several times I ate here, my meals hit this sweet spot.

My only (albeit big) problem, and why I’m leaving this review: In the last three times I've ordered food here over the past several months, I've received the wrong order. I'll order a spicy chicken teriyaki, get home, open the lid, and find there's no chicken. Instead, there's always a couple pieces of tofu. And since BB's doesn't list a phone number, there's no way to call to try to get this sorted out.

Given these experiences, it's hard to recommend this place. You'll probably be better served looking elsewhere—it’s not worth the searing heartache when you’re really psyched for some spicy chicken and find tofu instead.

It’s such a bummer to write this review. I really want to frequent this place more and recommend it without reservations. I'll be updating my review, hopefully as I see...

I have consistently eaten at BB's and love their food and service. I love the food so much that I use a punch card. Now after only servicing at the University location, I decided to use my punch card for my free 10th meal at the Westlake location. Not only was the woman who served me inhospitable, she gave an amount that was egregious and then began to question my punch card and held me In the line as she called and messaged the University location. This was disgusting 🫣 I felt like a criminal after truly enjoying this business. I WILL NEVER EAT AT THIS LOCATION AGAIN, not only that but as I waited in line the other server was making orders the size that normally reflect their business. I don't know if my race had anything to do with it but getting off work and being in my security uniform did not eliminate me from this trashy experience.

As an update, the owner ask for a private message. How is that possible on here or is that the response to show on-line that the issue is "getting" resolved ? Please correct me if...

First meal of my trip and I was seeking a quick teriyaki lunch. This was near work so it seemed an easy stop. Definitely a no-frills shop. I went simple with a mix of the spicy and regular chicken teriyaki, the cabbage salad, the stir fry veggies, and yakisoba.

The chicken was fine. There’s not much char on it and since it’s sitting in containers, some was a little tougher/dried out. Both the spicy and normal were quite sweet. Now I’ll say the cabbage salad was a nice balance for this. It’s crispy and vinegary… a pickled cabbage. The stir fry veggies were ok, lightly seasoned and with a little crispness. The yakisoba noodles were tasty and a good portion. Not overcooked and a little chewy.

Staff was nice though I was a little confused about getting the combo chicken meat and they didn’t understand me at first. The seating is basic and there’s not a lot of space, but good for a quick meal.

Overall it seemed fine, though I’d like to try other places to get an idea of...