Starbucks — Restaurant in Seattle

Update today. No one should feel this way upon getting a coffee. Or in any conflict resolution situation. Ever. The saga continues. I actually had to take a half hour out of my life and work for this.

Emily refused me service today, started rambling before I even had a chance to look up from my phone.

Emily was so hostile immediately before I even knew someone was yelling at me.

No idea what she has out for me, but I did call and ask to get it resolved TODAY in person with the district manger, at the location the three of us if possible. I’d love to see how her demeanor changes in front of her boss.

She didn’t slam the window THIS time, but she was AGAIN hostile immediately at me so fast that I couldn’t understand what she way even saying.

I stood dumbfounded wondering what the heck she was saying (I also wear aids) said “what? You’re talking so fast I don’t even know what you’re saying.”

She proceeded to say she remembered me. I live & work in the area so I’m not hiding lol, & said “they” refuse to serve me today, babbling something about I flipped her off last time? I replied, “Oh you mean the time I remember you Emily, when you slammed the window shut in my face, after yelling at me.”

I wonder what became of my grievance if anything from the last time:

This was form the last altercation with her: I called the complaint in to the headquarters customer service who assured me the complaint would be brought to the district manager. They refunded me, listened to my grievance.

Hostile, the wrong coffee, NO accountability AT ALL & service from The rudest person . Emily, I’ve ever had with a barista, a drive thru person who is there regularly. The rudest person in food industry I’ve ever experienced general.

I’m not sure what her problem was with me today but apparently closing the window on a customer (me) who is explaining “I don’t have a problem with you personally,” is an acceptable Starbucks training practice… AFTER it was made wrong from the morning transaction & I went off to a medical appt not knowing it wasn’t right, AFTER I was chastised by this 12:30 cashier that “the menu to the left is for reading and making sure I get the item I want.” Apparently because I’m hard of hearing she thinks I’m a complete moron too. But, yea the coffee was made wrong, and it’s my fault I didn’t catch THEIR mistake. SURE.

Way to go in professionalism! I didn’t want anything from you girl… like I said I was tryin to be polite during your chastising, treating me like a moron and saying: lI don’t know what else you want from me.”

How about professionalism & some genuine courtesy and kindness.? Is that unreasonable? How about “hey good to see you again…” or “sorry that happened.” Nope … Would it be hard to chalk the interaction up to some human errors?

Instead, she continued to escalate and posture by saying she has seen me around and can never hear me thru the drive thru, just like I can’t hear her. So again, this is my fault and reading between the lines: my coffee was wrong because it’s my fault we don’t understand each other thru the speaker. Furthermore gaslighting the situation & become argumentative over a coffee is immature & shows lack of intelligence while you stare at the coffee as if it was a pile of doo doo. “I can’t take that coffee from you…” no shit? I’ve been to Starbucks, I know the routine girl. Thought you might like to actually read the digital label and figure out what went wrong…

This was my review BEFORE: 5stars! “The location has undergone really positive changes. I’ll edit and shout out some of the faces that make this place great every time I drive thru. The entrance is still hairy to get in & out with traffic & the long lines.”

Skip skip do not go to this place. They don’t really seem to want to be working for here AT ALL…

I live & work in this area. For many years and have seen this location go thru many changes. I have friends who work for the company and the headquarters. The location is more convenient to stop in with a furry client walk. But mehhh I’ll give someone...

This Starbucks location has chosen to eliminate its lobby, which significantly detracts from the inviting atmosphere the company was once known for. Starbucks built its reputation on being a comfortable space where you could relax away from home or work, but now you're left with nothing more than a bench outside in the cold.

Upon arrival, we waited for service at the window, and it took a while for someone to even notice we were there. The design flaw of not being able to see the window from inside the store without walking around a corner is baffling. When we were finally helped, the staff seemed uninterested and cold, especially considering one was a Coffee Master. It felt like the team lacked any sense of customer engagement.

Unfortunately, this experience was bland and forgettable, leaving me feeling disappointed. With another Starbucks of equal distance from me that still offers a lobby and friendlier service, I'll be choosing that one from now on. At the very least, I can enjoy my $7 cup of coffee in an environment that...

Walk-up window service was very poor today, Sun. June 26th. I had to drive back after receiving my drinks and food because my bagel was uncut and none of the food was toasted. When the lady nicely handed my food back, the bagel was still uncut and only a little warm.

Now Im flustered, because this is my morning routine; so I ask her to cut the bagel and toast both sides. Yes I had attitude, but in the decade I have been going to Starbucks, this has never happened.

What I didnt need was attitude back. I didnt get an apology. I didnt get to talk to anyone who may have been supervising. The lady behind me was still waiting for her iced latte when the woman behind her recieved two tall vanilla lattes.

How does that work for customer service? A bad review, and me going back to the 1st...