On our way to Olympic National Park, we decided to stop for a quick coffee at a drive-thru spot we found. Unfortunately, it was anything but quick. With just two cars ahead of us, it still took a staggering 25 minutes. In that time, I could have driven to a regular café, parked, walked in, grabbed my coffee, and been back on the road.
The whole point of a drive-thru is convenience and efficiency, but this experience lacked both. There were two lanes but only one person attending to both counters. Even after our coffee was ready, it sat on the counter in plain sight while she prioritized preparing another customer’s drink before handing ours over. It’s not about who gets served first but about being efficient and prompt. To be clear, this isn’t about the person making the coffee—she was doing her best—but the establishment and management seem poorly planned.
As we were leaving, we noticed a walk-up window at the back, which wasn’t visible from the drive-thru entrance. A simple signboard could help customers save time and avoid frustration.
To make matters worse, there’s only one menu board at the counter, and there are no prices listed. It felt like an intentional decision to keep customers unaware of what they’re paying until the order is placed.
The environmental impact is another frustration. Multiple cars idling for 20+ minutes for a single coffee add up—daily, weekly, monthly—becoming a significant issue. Meanwhile, we’re all out here drinking from soggy paper straws and using reusable bags, while businesses with the power to make simple, impactful changes fail to do so.
The coffee itself was decent, but the overall experience was disappointing and unnecessarily frustrating. A few operational improvements could make a...
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