Disappointed. To say the least. First of all, we fell on the way into the restaurant from the slick walkway that isn’t being maintained for safety. We chose the restaurant based on the pizza menu online only to find out there was no pizza. Had to ask for straws twice. One of our party never even got a drink one time during the entire two hours we were in the building. THREE waitresses were flitting around one table, but meanwhile every single other table was having to wait or being ignored despite there only being a handful of tables. During our LONG way for food, we saw several parties leave the building after the waitresses kept telling them the kitchen was backed up (again the restaurant was NOT busy and most tables were empty). When we ordered, I specifically asked that a basket of fries be brought out as an appetizer to keep my kids content. I promptly got informed that she’d “try” but that it likely wasn’t going to happen with a look on her face. From then on, our table was ignored for almost an hour before they came around telling us the kitchen was backed up and it would be a few mins longer. Our order was not complicated, large, or custom. Shouldn’t have taken more than the time it takes for a burger to cook for it to come out based on the lack of customers in the restaurant. As soon as our food was served, again no service. No offers for refills. Still no drink for the one member of our party. After we had all finished our food, we spent 15 solid minutes waiting on our checks because the waitress had disappeared. We didn’t see her one time during that 15mins. And then she had the audacity to help herself to a 20% tip on all 3 of our checks without asking AND despite the restaurant policy that 18% was the added gratuity amount for a party of 6. We signed and left angry. It was a horrible experience. Also, don’t order the French toast (it takes like lemons) or the beer batteries cod (it’s like eating unflavored air). All in all? Two thumbs down. Not a pleasant experience for our first time eating here.