Zales — Local services in Shawnee

So I've always bought my jewelry at Gordon's jewelry in Shawnee mall...when they were bought out by Zales, no one at the Zales store was able to find my warranty! FOR THE LAST 5 YEARS I HAVE TIRED SEVERAL TIMES A YEAR. My (expensive to me) bracelet has a clasp i added and a chain for security. Well...the clasp broke but the chain was the only thing holding it together, mind you I've had this on my wrist for YEARS. so in a final attempt to save my bracelet i once again went to see if they could untangle the chain so I could remove and store my bracelet safely. As these 2 young ladies assisted me, I explained the warranty situation and my disappointment. 1 young lady was trying to unravel my chain the other young lady asked me a few details phone #s etc...SHE FOUND 3 WARRANTIES FOR 3 OF MY PIECES ( I have many more pieces that shes working on finding the warranties for me over the weekend) ! I WAS SO HAPPY I CRIED. ! AS THESE WERE GIFTS AND I WAS SURE I Wouldn't BE ABLE TO CONTINUE TO WEAR DUE TO WEAR AND TEAR. These ladies need a RAISE they made my year just being kind, listening and then taking action. The whole process was 30 min or so. ❤️A big BIG THANK YOU TO ATHENA Williams and SHELBY MELLINGER❤️ YOU LADIES HAVE NO IDEA HOW HAPPY YOU MADE ME! so now I can have all 3 pieces repaired!! My heart is so...

I've bought a lot of jewelry from Zales, but one time I need to sell some they give me the hardest time ever, and even tell the lady I was meeting there to sell it. I will not let her sell you this jewelry in front of me. And won't give any information even though clearly I pulled the exact ring up online and showed it to the person buying it from me and the worker. This is ridiculous. I take care of my jewelry and should be able to sell if needed or wanted. I understand you're in the business of selling jewelry. But you guys need to have a way of resell and verify. Don't forget I was a customer from you at one point. Might second guess where to shop in the...

Very disappointed with this location. We will probably never use Zales again. We purchased two rings from Zales. One of which was special order. They have called us and said the ring was in 3 times. We drive around 30 miles to get there. Twice the ring was wrong size(the same size was ordered twice) the third time nothing was even done and I was told it was being sent off to get re sized. Nothing was done and it’s been over a month now and still haven’t heard anything. We were told the ring would be in on the 3rd week of January. Very disappointed with the customer service. We will take our business elsewhere for the...