Chicken Shack Shelby Twp. — Restaurant in Shelby Charter Township

I've eaten at chicken shack for over twenty years and for the most part the food is pretty good but the service has always been its achilles heel. Anyways let me tell you about the Shelby twp location and how bizarro it is to order and get what you use to get for no added fees like cocktail or ranch sauce when you buy the very expensive mushrooms. That doesnt happen at the Shelby twp location also you cannot just phone and place an order its pay in advance on a website or text link which is fine, but there isnt no option to pay any additional fees if you wanted a packet of say cocktail sauce or ranch to dip. Its annoying and disrespectful to be so nickel and dimed. If you want any dip sauces that use to be freely included you have to buy those later at the store on a per item basis. Its just not very good customer service especially at todays prices. Also the chicken is very very very small such that one grown man literally could eat an entire family bucket of chicken and still be hungry. Odd they sell the winged chicken by the weight so when you order say the 30 piece of wings most to all the time you will get a lot more than 30 wings to make up because the chicken is on the small side. But for larger normal chicken piece orders no such luck. Anyways today when I placed my usual larger and expensive order today broke the camels back and I wont be ordering any more. I can understand ok new management wants to be jerks and greedy but to have to pay again in person after already paying a large sum before hand is just a slap to the face of loyal customers. What next a surcharge for a cup if I order a drink? Paying nearly 50 dollars for some tiny pieces of chicken is a bad deal and to nickel and dime loyal customers just shows bad business. There shouldnt be any surcharge for dip sauce for mushroom orders but the new management trained the employees wrong to nickel and dime a person for something that is already factored in the price. I could see if I didnt order the expensive mushrooms being charged if I asked for say some ranch dip sauce to be used on the chicken but I order chicken and mushrooms and they have always included some sauce but nope. Anyways when you see how tiny the chicken are you will likely agree that they are price gouging I literally could make what I paid 50 plus dollars easily for ten dollars if not a lot less. But my issue isnt about cost or price or size or lack of size in chicken.

My issue is the broken system that makes a customer have to be nickel and dimed for a few pennies worth of dip sauce that is already factored in the price paid. Im drawing the line and I hope all customers draw a line so that bad operators and operations get the just desserts their...

10/12/24 around 2pm. As I ate this meal I couldn't help but take a couple photos with the intent of circling back to review the WORST chicken tender basket I've EVER had. I paid $27 for this meal (including 15% tip).

It pains me to write this review, considering how Chicken Shack is a local Detroit chain that, once upon a time, was highly regarded (I guess I missed the boat on the good ole days of the real Chicken Shack).

The chicken had the texture of a chewy sponge, and when lightly squeezed between my fingers, grease just streamed out...gross!

I reluctantly ate just 2 of the tenders, wondering as I chewed the rubbery sponge-textured chicken just how much of the fryer oil would end up in my arteries

After deciding I could not stomach another piece of this oil-impregnated poultry, I moved onto the potatoes.

The potatoes, temperature-wise, were on the cold side of tepid; only the potatoes swimming in the melted butter at the bottom of the tray were moderately warm.

It was apparent these potatoes were cooked that morning or maybe even the day before, topped off with an aggregious amount of butter, and microwaved for 30 seconds before being served.

What can I say about the dinner roll? It was the only item in the meal NOT made by Chicken Shack, and was the only thing I ate entirely! Coincidence?

Overall this was poor value, there wasn't much (edible) food for the price. However since I could not tolerate this horrible chicken and cold & stale potatoes, it's hard to say.

A lot of reviewers are mentioning the owner; I don't believe the owner was there when I placed this take-out order, but frankly when it comes to fried chicken I really don't care how nice/friendly the owner is. Check all the boxes of properly fried chicken & tasty sides, and you'll win my business every time. Unfortunately, Chicken Shack fell short and checked NO boxes for me.

To lighten things up I'll end the review with a joke: Why did the chicken cross the road?

So as not to die in vain by the evil deeds of...

How chicken shack isn't a national chain by now, blows my mind. Honestly, I travel for a living. So every thirteen weeks, i'm in a different state, and I can tell you that I have searched high and low in twelve states and counting for broasted chicken, that even closely resembles what chicken shack has to offer.. as far as i'm concerned, chicken shack is undoubtedly the best roasted chicken I have come across in the united states.Thus far.. i truly think with a lot of people moving out of michigan, into the west coast, that one of these owners really needs to take the leap of faith and open up one of these restaurants somewhere like Arizona. There are so many people on the West Coast that absolutely miss Chicken. Shack, it's absolutely fantastic when you can be 2000 miles away. Come across a michigander, and talk about how much we miss chicken shack. So once a year I make sure I make it home and chicken shack is always the first place I eat when coming home. It is the one place in Michigan that you can eat and undoubtedly. Even over the years, the food has always...