Phyllis' Sweet Shop — Restaurant in Shelby

Reggie is the owner. Maryann who works the front counter is his mother-in-law. I was a weekly customer for the past three weeks. I saw Maryann talk hateful to a woman two weeks ago and thought she might be having a bad day. I went in today to order for thanksgiving and then look at what they had today i might want to try. Reggie and a gentleman were discussing something they order online by numbers. I ask what they were ordering by numbers. Maryann yelled for me to mind my own business and come tell her what else i wanted. My jaw dropped. I could not believe the mean harsh tone she used. Knowing she is just a worker there i would not leave this negative feedback but i am because Reggie let her talk to me - a customer - in such a harsh negative way. I was appalled as well as taken back. I would not trust the preparation of any orders. Not an establishment i would ever step foot in again. With the Thanksgiving order and my weekly visits Reggie just lost 100 a month customer because he allowed me to be treated in this manner. I do not understand why people have to be so mean and...

Hands down the best cookies and sweets! Well done! Thank you for not only the great baked goods but how friendly you were to use. We greatly appreciate it.

Update. I have not been back for a few months. . When I walked in she actually remembered me with exceptional advice to try something different! Lol! My favorite cookies are oatmeal raisin and the chocolate chip are so close to mine that I can just stop in when I do t want to make them. Did I mention the brownies? They did not make it home. That was what I tried that was new. Every thing is...

My daughter and I stopped in to check this cute sweet shop out and right when you open the door the smells are out of this world. The woman who greeted us and helped us, who I assumed was the owner, was so nice and helpful. We bought 3 of the brownies and had them tonight with ice cream. They were absolutely heavenly! My husband, who is incredibly picky and opinionated when it comes to sweets, said they were the best and he couldn’t believe how it got better and better with every bite. We will be back for the caramel and German...