Sub Station II — Restaurant in Shelby

While it is a classic sub station its mid compared to the rest, if you are in competition with places like subway or jersey mikes then step it up a notch or two, if i had to choose between this substation or subway while im in shelby ill choose subway, if im in gastonia if i had a choice between subway or substation im choosing substation because the one in gastonia is 10x better then the one in shelby, customer service was exceptional but no sauces other then mayo and mustard and if i wanted ranch it would be extra, and to top it off its in a packet. Didnt have the option to grill or toast my sandwich and limited vegetable selection. If you are on your way to gastonia or through it on your trip wait until you get to that substation cause you wont regret going to that one over this one, if you want more options or if you are going the other way go to the subway at the mall thats like 10-15 minutes away from this place. Still an astounding sandwich but im not paying 14 dollars for a sub and being charged extra for sauce or anything else. Just a lack of options that youd expect a...

I've been eating from this place all my life. Tonight I had the worst experience ever. Poor customer service and very rude employees. I called to place an order and I was placed on hold almost 10 minutes. A gentleman finally picked up the phone and told me to call back in 15 minutes. I wasn't even upset until I called back 15 minutes later and was told that they were no longer taking orders after explaining to them that I had been told to call back the lady told no one wanted to take my order and she was busy and hung up. I went in to place an order as I don't live to far from there and placed my order I asked for the manager after I paid for my food. The guy I asked said that he was the manager and that he had already heard about what happened that they would take my number and give it to the owner but that she wasn't going to do anything, so don't waste my time. Then he and another employee walked to the back preceeded to talk about me as if I weren't there. So I asked for a refund and left. It saddens me to say that I will not be...

I called at 7pm and the person answering said Substation 2...I told them I needed to place an order and was asked to hold please.. after about 7mins they returned to the phone and when I told them I needed to place an order the person answering the phone asked someone else if they could take a call in. I was then told they were not taking anymore call ins. I called back to see what time they closed since I was going to have to go there to order. I was shocked when they said 8:30. An hour and a half before closing time they were not taking anymore call ins. Makes no sense to me. Even in places where the food has to be cooked they don't stop taking call ins that far ahead of closing time.....Needless to say we won't be doing business there anymore. I also have a hard time believing the owners of the place would agree with the no call ins the last hour and a half til closing. A lot of subs could be sold in a...