Chicken Express-Sherman — Restaurant in Sherman

I don't know why I continue to give this place a try I guess it's so I don't have to drive all the way to plano to get some fried chicken. This place is awful. The tenders are so dry, overcooked, and mostly breading. It also doesn't help they pre make hundreds of tenders that just sit under a heat lamp all day. I'd rather wait 20 minutes for fresh food especially for the cost. If I'm spending 40 bucks on chicken it better be damn good. But for some reason managers in denison/sherman are the laziest people I've ever met. How can the same company in another city be that much better but it's like night and day. The plano chicken express is absolutely incredible. So fresh, customer service is top notch, bathrooms and inside the restaurant are super clean. For some reason out here where I live these adults stuck working minimum wage jobs put minimum effort into the service and quality and it really shows. I'm shocked they have been able to stay open because I read the reviews and I'm not the only one who thinks the exact same thing. Shame on you Sherman...

I’ve never had a bad experience at any location until today. I ordered a #2 spicy and before I could add anything else I was told my total. I asked if I could add on a side of mashed potatoes and all she said was yeah. I get home and realize that I got normal tenders and it would be sort of fine except that they’re mushy and the breading is coming off and they don’t look appetizing at all. It’s extremely disappointing. I was looking forward to this after craving it all day yesterday during a 12.5 hour shift on Mother’s Day. This was my treat to myself and my 1 year old for lunch today. It’s going to be along time before going back to...

The food was good but the customer service was awful and made the whole experience bad. I ordered in the drive through and all that was said by the woman who took my order was “chicken express” no how can i help you or anything. Then I went to the drive through, with a car in front of me and a car behind. For some reason, the same girl, charged the car behind me and waited until I was at the window to charge my order. Then when I got up there, she had my food, placed it on the window seal and walked away, letting my food be MOVED from the window shutting. My food almost fell.

The food was good, but the service...