Chili's Grill & Bar — Restaurant in Sherman

We haven’t been to a Chili’s for a few months; but we had a few gift cards we needed to use. So after we left Texoma HD we went, it was pretty close and we were hungry. Upon arrival there were several places to park, so that was easy. Then we went in and the host led us to a table, as we were making the short walk the host asked us if we wanted to donate to something so we could sign something and have it hung on the wall… my first thought was to turn around and leave. Im tired of people always asking for handouts. (We’ll debate this another time.) We we’re seated promptly. The server was a ball of pure sunshine energy, she was very polite and really knew how to treat people, her charisma and ability to help us make a decision on what we wanted was excellent! My wife ordered the chips & salsa, hamburger with fries and a large tea. I ordered the Tex-Mex chicken bowl with a side salad and started off with a margarita. As I mentioned before the service was great; drinks came out timely, as did the food. The food was tasty, I’ve never had that bowl before; I would definitely get it again! My wife loved her hamburger and fries, these fries tasted better than any other fast food place. I didn’t believe her, so I had to try one… she was right, these fries are awesome! We got our bill, used the tablet thing on the table and there it was again… would you like to donate to blah blah? NO! Then it listed the tip options… where’s the no tip option button? There isn’t one, you have to choose custom tip and enter 0. Finally, I can swipe the gift cards to pay and then I paid the balance with my atm card. We got our chips and salsa to go, and left a $10 bill partially covered by the tablet thing on the table as a tip. (Cash is king! I’d rather leave a tip in cash for the person who waited on us than to leave it on the electronic receipt to be shared by all and taxed.) Overall this location is 5-stars. You...

Let me start by saying, management decent, server was terrible. We called an hour ahead and we still had to wait almost an hour. We finally got seated after a friend, who works in the service industry, made the suggestion on how to seat us all. We sat down and the server came up and just sat there. We finally noticed her without greeting or anything and she asks if we were in the same bill. After we placed our drink order and appetizers we finally got our drinks. She spilt my drink on me and didn't even offer a napkin to clean up. I had to ask for it. We waited a decent amount of time to get our chips and queso and got one when we order three. My wife, who I just married today, asked for some ranch cause for some reason she loves ranch with her chops along with her daughter. We had to ask three times final time to a manager to finally get our ranch for the chips everyone already ate. Along with this the only time the server came to the table was to give us half of what we ordered. Not to ask if we needed anything or to see how we were doing. At this point we were annoyed and went to the host to ask for management, this made a massive difference it wasn't perfect, but it was enough to satisfy my needs. We told him of our concerns and he made it right enough. We got finally put in our order and got our food which wasn't too bad other than not getting our drinks we had also ordered. My best man's order had been dropped on the way to the table. Still no server to ask how we were doing other than the manager. All in all the food wasn't the worst I've ever had other than getting 3/4 of a quesadilla in my salad and my friends order being dropped on the way here. I hate asking for discounts or free food, but at this point this trip was so unsatisfying I don't think I'm ever coming back or leaving a tip. With a bill of over two hundred dollars I would expect amazing service for us to...

Worst Chili's experience ever. Ordered the 2 for $35 around 8pm. @ 8.25pm we were brought our appetizer which were cold tostada chips and a small bowl of salsa. At 8:35pm we were brought our food. At this time I asked about the drinks and our waitress said she "forgot" them. We told her we wouldn't be taking them. It was when we got our food we noticed there was no silverware at the table. My chicken crispers were Luke warm, my corn on the cob was cold, and my fries were luke warm too. My wife's black bean burger was cold and had unmelted cheese on it as the burger was cold and her fries were luke warm too. Our waitress asked us how it was. We told her our thoughts. A manager named "Andrew" showed up, he was nice and accommodating, however he made me feel like our complaints were just a free meal ticket request, I don't know if he intended that, but that is what it felt like. I did ask him our waitresses name as I believe she couldn't bother to tell us it. Her name he said was "Lexi like a Lexus". Which explains a lot since the princess obviously doesn't know how to provide even basic to mediocre customer service to us commoners. I will not be back any time soon to the...