Chipotle Mexican Grill — Restaurant in Sherwood

Wow… seems to lack solid leadership here. It pains me to leave a critical review (my reviews are typically all positive). 5:30PM, and most of the pans on the line are empty. Also no bell peppers/onions past two days (someone didn’t order produce soon enough). Even the “to go” line was lacking so they had to go to the fridge for what they did have. Also second day I’ve had to ask them to increase serving size to standard size; the kids have only been putting about 1/3 to 2/3 the product on spoons and ladles. Why? Same thing happened at the other location on Nyberg last week. I get controlling food costs but please make the order to corporate spec at least.

The kid was very nice, understanding and warm. The place was dirty; counters hadn’t been wiped, food line was seriously lacking, meat dried out/unavailable. The outside tables have food matter on them. As I came to write this review, I see similar feedback from 3 months ago. Chipotle, let’s not go the way of Target: take care of your customers or they will go elsewhere. Defined lacking strong leadership here. I will submit this to corporate via the app as well. Very poor brand representation. Look at the cameras,...

I had such a bad day on Veterans day. Red Robin was being jerks so I came over to Chipotle hoping for better. I was thinking "oh I get a free meal, sweet!" But they kindly told me I had to buy one then I would get one free. Which I didn't understand.. because the whole point is to not BUY anything. I felt dumb standing there thinking I wasn't going to get a meal now because I had to buy one. But even if I did buy one the extra food would go to waste! So, It made no sense to me. So, as I am getting ready to leave getting even more mad ..the gal whom I was talking with brought another gal over and they talked with me. I felt like crying because I put my life on the line as a Marine and I was already having a horrible day. But they ended up giving me a free meal. I felt so guilty but happy at the same time. They DID NOT have to do that for me. I just kept saying thank you - thank you. There were three gals there I don't know their names but they made my day! Now coming from a business stand point I UNDERSTAND it isn't cheap to give free meals everywhere. Anyway I hope this made sense. :) I also starting going to Chipotle more JUST...

I have been a fan of Chipotle since 2003. I ate at the Beaverton location. The burrito was my favorite and still is. I have eaten at the Sherwood location since 2017, until this month I was always very happy with the food. Last week I bought a barbacoa burrito and it was so small I couldn't taste much more than the veggies. I chalked it up to the employee not waiting until the cook prepped more product. I was very disappointed. I gave them another try today and still had a very small barbacoa burrito. I let the line person know of my feelings, he listened but didn't fix the issue. I told the cashier and she said she would let the manager know. Just so you understand I have 20+ years in restaurant management. I understand portion control, the importance of proper food portioning. I also know how much it costs to lose a customer. I will not be back to the Sherwood Chipotle. If the burrito is made properly 8.00 is...