Prime Tap House Sherwood — Restaurant in Sherwood

My family and I had a very disappointing experience at Prime Tap House.

My dad waited twenty-five minutes for a beer while several tables that sat down after us received their drinks right away. When he politely asked the bartender about his order, she told him, “you need to practice patience.” That response was incredibly rude and unprofessional.

When my food finally came, there was a hair on the plate. The wings we ordered were also underwhelming; so candied that all you could taste was sugar and honey, with no real flavor beyond that. The presentation didn’t help either. The dish was nothing more than nine wings on a plate, without the carrots, celery sticks, or fries that you’d normally expect with wings. It looked bare and uninviting.

Water is self-service, which is fine, but the water was warmer than the air inside the restaurant. On a hot day, and for someone who doesn’t drink alcohol, a cold glass of water should be a basic expectation, but even that fell short.

The biggest issue, however, was the way management handled our concerns. When my dad asked to speak with a manager, one of the owners came over. Rather than apologizing or reassuring us that it wouldn’t happen again, she struggled to come up with excuses. She said, “We only have two bartenders. Sorry… line is out the door,” while visibly making dismissive faces. My dad pointed out that five tables who had just sat down already had their drinks, yet she offered no accountability. We weren’t asking for freebies, and we weren’t trying to get anyone in trouble… we simply expected to be treated with respect. The bartender was dismissive, and the owner dismissed us too, which only made the situation worse.

In the food industry, people remember experiences and emotions as much as the food itself. Unfortunately, this experience fell short on every level. We won’t be back, and we wouldn’t be able to recommend this place to our...

Would not go back again. Mediocre food. Horrible service. Wait staff could care less. Dropped our food on the table and walked away. Not asking if we needed anything. Food came out in steps, Luke warm. First time I asked for plates and ketchup. Waitress acted like I kicked her dog. Never showed up. Had to ask the bartender We got 1 small plastic cup half full of ketchup for 3 people. Wings came out. Same thing. Tossed the wings on the table and ignored our request for ranch. Again. Asked the bartender 3 times for ranch and dipping sauce. I made a comment about how the wings came out with nothing and the manager said “huh”… Never offered ice for the hot self tap water. One family came in asking for a refund. They were waiting for over an hour for their food. Kiddos were standing there telling their mom they were hungry. Save your $. Go to elsewhere. Management seemed like they could care less if you were...

YUM. I love Prime but had to go all the way to Hillsboro area to get their amazing food or beer. Now it’s in my backyard?! Perfect. The location is great. Large outdoor seating, large indoor seating with garage doors and high ceilings. Feels spacious. Fun array of beer and libations including ciders, premade cocktails, and wine. The food is pub food but it’s outta this world! Not your standard fare. Everything has a SE Asian twist to it and it’s incredible! Yeah you can still get fries and a smashburger but you GOTTA try some dry rub on those fries, the bao buns, wings dusted with an amazing dry rub, or an incredible sauce. Dong’s Sauce has been our go-to but trying others because I don’t want to limit myself. You want heat? It’s available. Mild? They gotcha too. Honestly I love this place. It’s our new date night spot. Who is up for meeting there and grabbing a...