Wendy's — Restaurant in Shrewsbury

Been to many wendys and have worked many fast food jobs and this place was BAD. We stopped for dinner on a roadtrip, wanted to pop inside for restroom and then be on our way. Doors locked 2 hrs early. Went through the drive through and they said they were understaffed. I've been there, but the smart and kind thing to do is write a little apology note explaining why the Doors are locked early. We then tried to order. The girl was incredibly inpatient and rude, after a moment of looking at the menu to gather our thoughts we were met with an incredulous "Hello?????" As if waiting one minute for us to order was a pain. We tried to order and they didn't have coke to drink with our grilled chicken sandwich meal. That's fine, we're flexible, but tone is everything where you're talking through a machine, and she sounded angry we even asked about it. Then asked for a grilled chicken patty (I can't have gluten and wanted something easy). "We don't have that." Was the annoyed and short answer. Please tell me how you don't have a grilled chicken patty, but you can make a grilled chicken sandwich? Not to mention there are kinder ways to tell a customer they can't have what they want. I've worked drive through, it's not hard to be nice. I know for a fact there is a way to only ring up a chicken patty, there's no shame in asking a manager for help if you don't know how to do something. But don't be needlessly rude to customers just asking for a simple accommodation. We went elsewhere. I'm sure Wendy's doesn't care about our experience, they make enough money without our purchases. But maybe skip this specific location if you're looking for any kind of quality customer service besides...

I’ve only left a few reviews for restaurants, but this time was very disappointing and deserves 0 stars. The girl who helped me at the window wasn’t even nice and looked like she hated her job. I’m sure she did because who really wants to work at Wendy’s in a small town like Shrewsbury? She and her team forgot my large chili which was the only thing I wanted that night and they didn’t even care todo a domake sure all my items were in the bag. Okay so I thought no big deal let me find the receipt and go back maybe even though I only realized it was missing when I got home. I looked around and SHE DIDNT EVEN GIVE ME A RECEIPT so I wouldn’t have been able to go back and let them know I was missing an item because I didn’t even have a receipt. With all that being said, I didn’t get to eat that night because they couldn’t even get our order right, and it was not worth driving all the way back to make it right without a receipt. To the short girl at the window with brown hair that was just unpleasant and not very helpful or friendly, don’t work at a fast food restaurant if you can’t at the very least get a simple order right. Or go back to school and learn...

ON 8/24/18, WHEN I 1ST WALKED IN TO WENDY'S IN SHREWSBURY,PA PLACE HAD A DISGUSTING SMELL!!!! PLACE LOOKED DIRTY!!!!! I SAW ONE WENDY'S EMPLOYEE COME OUTSIDE MUST HAVE BEEN WORKING IN THE BACK HIS UNIFORM WAS VERY DIRTY!!!!!! I HAD TO STOP EATING CHIKEN ASIAGO SANDWICH BECAUSE IT WAS DISGUSTING! I SPENT $25 ON FOOD AT THIS DISGUSTING WENDY'S.IF U WANT TO CALL IT THAT! THE ONLY THING GOOD WAS BACONATOR! YOU FIGURE 1ST WENDY'S IN PA, WHAT A CRAPPY FIRST IMPRESSION!!!! $25 DOWN THE DRAIN!!!!! YOU FIGURE A CHAIN LIKE WENDY'S WOULD BE GOOD, NOPE!!!!!! THE OWNER - WENDY TOOK OVER FROM HER DAD - DAVE. YOU FIGURE WENDY WOULD KEEP AN EYE ON HER CHAIN OF SO-CALLED FAST FOOD PLACES!!!!! I DID NOT SEE WENDY ON UNDERCOVER BOSS, SHE WOULD HAVE TO GET SOMEONE ELSE TO BE ON UNDERCOVER BOSS CAUSE THEY WOULD RECOGNIZE HER FACE AND HER OVERWEIGHTNESS! I BET IF I CALLED A HEALTH FOOD INSPECTOR - HE OR SHE WOULD SHUT THIS PLACE DOWN THE SAME DAY WHEN HE OR SHE WOULD GET A WIFF OF THAT DISGUSTING SMELL!!!!! ENJOYING YOUR...