Charm Thai Restaurant — Restaurant in Silver Spring

If hunger hits and you have a chance to check out Charm Thai, the odds will favor a pleased outcome. With a selection of appetizers and entrees likely to satisfy most Thai seekers, you’ll also raise a happy eyebrow at how much more reasonably priced the choices are compared to the many Thai spots within a few blocks of it.

The sounds of a busy and well-run kitchen might sneak around the corner to the seating area, but it was music to my ears. The various plates I caught sight of as they were brought to the tables were lovely, and what we had a chance to sample was delicious. Orders were brought speedily but without compromising quality, and our table’s suspension of conversation made it pretty obvious how much we liked our food.

Theirs is a booming take-out business which, as we all know, manages to infect the perspectives of some reviewers with complicating factors of transport and delivery. People clearly love this restaurant, given how steady was the stream of GrugHub and other app-driven food-delivery folks coming in, followed by a ton of to-go customers. Huge takeoutbags of delicious Thai are getting ported all over the city and people can’t seem to get enough.

However, when one is inclined to enjoy the modest storefront seating, with decor that’s modern and spirited, and a fun lighted canopy over the tables, and the ever-ready assistance from front of house folks, where the delicious food takes center stage and still remains reasonably priced, well: you just might rate this restaurant as highly as I...

I ordered veggie Kai soi soup among other things over Uber eats. I have ordered and dined in before and I have never had any problems. When the order arrived it had shrimp and chicken. I politely called and explained to them that I am a vegan and I do not eat meat. I asked for a new order to be delivered. The lady on the phone took 15min to understand and indicated that she will call back to confirm if they are even able fulfill my request. I agreed and waited. When I didn't hear from the woman after 20mins, I called to inquire about my order. She lied (yes, lied, because I was by my phone the entire time) and said she called me back. She then took my address and and then the order over again and had the audacity to say that the order will take 45 to 1hr. Not to mention I a live less that 4min away from the restaurant. ALSO, she say to me that i have to put the food that was delivered back into the container and return it back to them. By this point I am extremely irritated therefore I tell her never mind, I would like a refund and she proceeded to tell me that I need to call Uber eats to get my refund (which I understood). Then I ask for a manager and the woman continuously reiterated that I need to call Uber eats for a refund. I continuously explained that I understood but I still wanted to speak to some type of management. She refused to put management on the phone and eventually told me to call Thursday to speak with someone name Nom. VERY...

Overall experience was average thus the rating of 3 out of 5 stars. Walking in the staff was very attentive. The place seems to have a nice atmosphere but my impression is that the bathroom came across as greasy and started to notice the worn tables and extremely dirty concrete floor with pieces of food everywhere. Arrived at 5pm which meant I was receiving a dinner price which was $2 more for many items. Ordered the pad thai which arrived very quickly but rice was an additional in cost too. This seems like a staple for any Asian meal. Was not asked for a thai spicy level but was given spice condiments to add to meal. Overall was not asked for spicy level and felt very expensive for the amount of food provided. Actually felt a little offended regarding when asking if I could get a side of rice and told that costs extra. Their business model with all the window stickers and even sign on the street was for delivery. Environment felt very confining with the wall between the kitchen and the front half of the dining area. This place is in need of a makeover and prices to compete with the numerous thai places...