Chick-fil-A — Restaurant in Snellville

I’ve never really had any issues with Chick-fil-A in the past idk how many years I’ve been a customer. I go there so much that I’m now a Red Member.

But yesterday I bought lunch, and included in that lunch was a salad I customized in the app (so it wasn’t just pre-made).

Unfortunately, I discovered a dead bug in my salad. Thankfully, I spotted it before I ate any of the salad.

I called up to the restaurant and spoke with a manager; he did apologize for what happened, but then asked if I wanted to come back up there for a replacement salad. I said no thank you. (Somebody please explain to me why anybody would think I would want another salad from the same place I just discovered a dead bug in another salad they just made…. Yeah, the math not mathing here.)

I told him I was calling to report the incident so they could be more mindful of the cleanliness of the salad station in the restaurant, and so no other customer experiences what I did. At no point did he offer me a refund or any other option to make up for the issue when I expressed I didn’t want a replacement salad.

I went to the app to try to report the issue internally, but there’s no option in the app to report an issue like “bugs in food” on there. The only closest issue tag was “taste”, but when I clicked on it, it automatically applied a reward for a future salad as the “recovery” for my order issue. I immediately called Customer Support to ask them to remove the reward from my account (since I was too grossed out to order another salad from them ANY time soon), and to ask if I had any other recourse. The man I spoke with wasn’t very helpful, just took my number down and said someone would reach out to me from the Customer Care team.

I understand offering customers a replacement item if there are order errors like the food was cold or an item was missing or something of that nature. But when the issue is related to the cleanliness and sanitation of the establishment the food is being prepared in, offering a customer MORE food from the same unsanitary location is NOT an appropriate solution.

Extremely disappointed with my experience, not only with the restaurant itself, but also with the app and the customer support department. Even more disappointed it was this location since I frequent it at least a few times a month due to it being close to my home. Definitely won’t be back there any time soon or maybe ever again...

I used this location for a catering order. I spent about $120.00 on food for my meeting I was having. The service they gave when i came in was so much more less then pleasurable. They have a big sign that says pickups, catering and online. So as a catering customer i go to wait near that sign. One customer in front of me took a while not a big deal. Once she left i stand there for 5-6 minutes. At least 5 employees walk past or look at me and say absolutely nothing. My body language and the expression on my face show my frustration but still no one bothers to acknowledge me. Finally a girl comes and helps me. After I leave I’m not satisfied with the service so I call to voice my complaints to the manager. Low and behold the manager tells me I’m in the wrong place to pick up catering and that I needed to go through the line to pick it up. Why have a sign that says catering on it if I am supposed to go through the regular line???? Not happy with her response I ask to speak to the general manager. The general manager must’ve trained the girl who I spoke with because she said the same thing to me. So I guess it’s not their problem and it’s my fault. Train your employees to acknowledge your customers! Whether I’m in the right place or not someone should’ve spoken and helped me which they did not. So I call the 1-800 number and voice my complaint with them since I’m still dissatisfied. I’m told that Tom the operator will call or email me to talk with me. Never happens. I know they have my email because i had to unsubscribe from all the email alerts I started getting after I gave my information so there is zero excuse for why he never followed up. This particular location will never get my business again. You’ve lost a customer, potential future large catering orders and I’ve reviewed you on yelp and google as not a place to go. If zero stars were available to give you would’ve gotten it. You don’t deserve 1 star. So to sum it up it was not a pleasure to do business with the Chick Fil a...

Today is 8/4 I'm just trying to u understand the purpose of the person at the intercom outside. The people are slower than using the actual intercom... sometimes they seem to not understand..I asked for a meal and they kept asking the same questions.. plus why are they soooo slow in the morning...I thought he point of a limited menu was to be quick... now I'm trapped in the line and late.. even the mobile order line is slow. This location is really going downhill.

Update** will i went this morning Ave the cashier tried to argue with me about ny drink order. What happened to the amazing customer service over the years? My receipt clearly says sweet tea and the lady kept saying no. Also, I noticed the the managers are clearly not reviewing the reviews because the service has not improved. I'm not sure of the breakfast routine, but it sucks!!! All the workers outside drinking while the line is backed up into the street... and why do they accept money in the lane in the afternoon... but not in the morning!! This is the worst location no matter what time you come, something is wrong.. and then they block you in so you can't get out I. Case you don't want to wait 15...