Pizza Hut — Restaurant in Snellville

Pizza Hut—Where Customer Service Goes to Die

There’s bad service, and then there’s what happened to me at this Pizza Hut location—an experience so unprofessional, so blatantly careless, that I feel compelled to escalate it beyond a review. This isn’t just a complaint. It’s a formal indictment of mismanagement, systemic disrespect, and corporate negligence.

I placed an order. I waited. The food never came. No email. No call. No update. Just radio silence—until I took the initiative to call the store myself.

What followed was nothing short of appalling.

The individual who answered the phone identified himself as the “manager,” though I use that term loosely, because what unfolded next showed not a shred of leadership, professionalism, or basic human decency. Without confirming anything—not my name, not my number, not even my order—he claimed to “have all my information.” When I challenged that clear lie, he hung up on me.

Let that sink in: A customer, confused and frustrated by a canceled order, is dismissed and hung up on by the very person who is supposed to manage the chaos.

And it gets worse.

He then had the audacity to call me back. Not to apologize. Not to make things right. But to try and “prove a point.” As if this was some kind of ego contest rather than a failed service interaction. His tone? Condescending. His approach? Combative. His conduct? Unfit for even the most basic frontline position, let alone a managerial role.

At no point did he ask what happened. At no point did he show an ounce of empathy. What he did do was reduce the conversation to a petty debate about money—as if my grief, my time, and my dignity could be quantified in dollars. He didn’t know I had just lost a family member. He didn’t care. And frankly, I’m not sure he would have, even if he did.

There’s a chilling undertone to all of this that I can’t ignore. When someone dismisses you so quickly, speaks over you, and assumes the worst about you without ever engaging you like a human being, you have to wonder: Was this about my order, or was it about who I am? In today’s America, we don’t get to pretend that prejudice doesn’t show up in customer service. And if that was even a small part of what happened here, then Pizza Hut needs to reckon with it—urgently.

To the District Manager: You have a serious problem on your hands. Not a “training opportunity,” not a “coaching moment”—a liability to your brand, your reputation, and your bottom line. This location does not just need oversight; it needs intervention. And frankly, if this is the kind of manager you’re trusting to be the face of your business, you’re failing your customers—and your company.

This isn’t about pizza. It’s about dignity. And tonight, Pizza Hut served none.

Reach out—if you care. Otherwise, your silence will...

Negative Infinity stars after a 14 hour shift and ordered at 6:10pm for a 10:15pm individual sized FULL melt and boneless wing. I called three times each time phone was slammed on the reciver hanging up. I came a bit early even went to Walmart nearby to kill time. I got in the drive thru window around 9:40 asked if I could put my food in a bit early as I was already there. (I wasn't sure how long with traffic I'd be hence the reason for a letter order) The guy at the drive thru said no problem gave me a receipt and ticket. I realized the time he quoted me was like only 4 minutes sooner than my scheduled order. I said okay that was pointless but fine. I went back through drivethru the guy who took my order saw me yet took every person who walked in the door before me when he ca,e to the window he startled me I was nearly dozing off. I asked for ranch for the wings he said sure. He went and grabbed my order from the bottom of the warmer. then the other employee came around the corner they said a few words and laughed (this will make sense later) he handed me the order I asked for the ranch again (he forgot) he handed it to me. I drove home and realized my food wasn't even warm.I decided to just eat it I was so hungry open the box I have four wings and half a melt. I ordered a full (two half) melts and wings.

I drove back parked at the drive thru and walked in so this time I wouldn't be ignored. I had a lady ask how she could helped explained everything with who I came to learn was the manager in earshot who was the person the employee was I now know veriifying my order so they knew it wasn't right and the first place and was hoping I would not notice. To make an already long story short I did not want to repeat what I just explained to the lady the manager continued to say he was trying to help walking away laughing with coworkers when at one point I literally told him how to handle his job as I worked for pizza hut I said the entire time he kept going back and forth asking me what I had after giving him the receipt and showing my order he could have already had my food made during this span of time only two people had been in and out. The day ended with me getting fresh food my correct order and the police being called. I wish people in this generation would have enough empathy to put themselves es in a persons shows no respect for my time and Im still talking to cooperate because I already didn't feel good and after sitting in the freezing store while I got a full blown cold. which defeated the purpose of drive thru and fujtiure order as I wasn't t feeling well. Don't worry about name ever coming back wouldn't do it if I were paid and the...

We ordered online and discovered our order was wrong after we received it. We called the store to alert the staff of the wrong order but one of the staff members became very aggressive and would not let my wife explain the problem. Afterwards I took the order back to the establishment to show proof the order was wrong. Again I was met by the same angry employee from the phone attempt. After I waited nicely behind the customer in front of me this employee treated me with great disrespect in front of other customers and employees. She was very rude, loud and chopped me up as I attempted to explain the wrong order. She asked me if I wanted a remake or did I want a refund. I told her that I would like a refund. She didn’t respond to my answer,instead proceeded to help a customer who came in while she was in an uproar. After serving that customer with poor service she turned and asked me if I needed anything else. I responded by saying I was waiting for a receipt from the refund. She then said I won’t be giving you a receipt thats up to corporate. I then asked how would we know if the refund was submitted? She responded by saying “You’ll have to tell your wife to keep checking her card”. I absolutely did not argue with this outraged employee as I only walked away from the issue. As I walked out of the store, this same employee came outside and threw the two pizza boxes on a bench in front of the store. These actions are absolutely unacceptable. I would not recommend anyone to this location unless this employee is removed or has received proper customer...