Smoothie King — Restaurant in Snellville

Buyer Beware of this new stores policy off of Dogwood Rd : if you don’t like your smoothie you can’t get a refund here, so prepare to ask them to remake it until you are content. I personally believe they do not care to remake the smoothie and I wouldn’t have big expectations at this store either because not every employee is really good at making smoothies thus far. I’ve seen a high turn over each time I’ve gone. I was not happy being stuck with a disgusting smoothie because an employee just couldn’t get it right. Also, please stop running out of stuff. The manager/owner needs to spend more time training their employees. Sales will increase when the customers are happy with food quality, taste, and speed. Sales will decrease when the manager/owner has a since of entitlement and think that the customers will come regardless as to what you serve them.

*This is added based on the owners’ response below on 10-17-21. My response above was sent on 10-16-21 initially and changed once I added this part. Just in case-their comment below should change-the owner said in a nut shell. “I asked them to modify it so it will change the taste and texture ”. Now my new response. I didn’t ask you to modify it at all. Never have and never will. I am not sure why you lied but I have an idea. It sounds better to the readers. Work on quality and taste. If you drink coke you know what to expect. If you drink a smoothie, that should be the same or are you all just that sorry. One day it taste like ice and water, the next like mostly milk, and then one day somebody free styles and adds 3 tsp of turbinado when it should have been just one teaspoon. A bit of an exaggeration but who wouldn’t notice. I think you all get the point now. Oh and I don’t have plans to email you. Oh and another thing, many of the 4 and 5 stars are from the other SK that closed many years ago. I don’t think this new store would even have a 2 star by this time if those...

9/14/24 Order # 29640129486045186 3 Acai bowls and 1 shake. They called me to tell me to pick something else because their bowls are Frozen. I told them to just refund me please. They said they can't do it. To just pick something else or cancel it on my end. Why is this location never prepared, and so unprofessional and poorly trained!?!

6/23/24 Order # 27714436020781058 Per the app it would take 30 minutes to pick up my order. When I went to pick up my order I had to wait 40 minutes longer. To make matters worst the staff was rude and wanted me to park in a parking spot and away from their drive through so that it doesn't affect their time. I aksed for their district mangers number they said they didn't have that number. When i got my bowls they were melted.

5/18/24 Order #26878340353949699 Placed my order on the app. At pick up staff tells us they ran out of Acai.

I always go to the same store in Snellville Georgia off of Scenic and Dogwood. Numerous times I have placed my order on the app, waited 30 minutes, just to get to the store and they cannot complete my order. When they do have the ingredients and no other customer, 9 out 10 times I have to wait longer than 30 minutes. Thats a really long time to wait. And then to have to deal with unfriendly and unprofessional staff....

This was the worst ever.....from the poor, rude, and slow customer service to my smoothie being the worst smoothie I have ever tasted. I only decided to try Smoothie King out because the smoothie place (Planet Smoothie) that I normally go to was closed. When I pulled up in the drive thru the employee indicated that it would be a 5-10 minute wait, which was fine with me because I wanted my smoorhie. So when he was ready to take my order, not even apologizing for the long wait or even saying, ''Thank You for holding'' I ordered my 1st smoothie and before I could finish he says, "Is that it?" And I told him "No." I ordered 2 other smoothies but the employee was being really short with me, wasn't helpful when I asked for suggestions and he kept trying to rush me to finish ordering. I ordered a Greek Yogurt Pineapple Mango Smoothie and it was absolutely DISGUSTING. I ordered a 32oz took a few sips and actually threw the rest out. All of the ingredients in my smoothie were sweet so to taste complete and utter tartness and it being sour was completely disappointing. Never again will I EVER return. Their employees need some training on how to provide decent customer service or they need to hire new staff that can deliver good...