Staff was friendly and helpful, and the cream cheese was tasty - but that's where my enjoyment stopped.

I ordered the Catamount sandwich (egg, pepper jack, spinach & avocado) on a multigrain bagel. I enjoy heat, but this cheese was overly spicy, and it was the only actual flavor in this very bland sandwich. The bagel was like a hockey puck - small, dry and lacking flavor.

The half-dozen, overpriced bagels I got were also dry and hard, though they were supposedly made that day. (Thank God I didn't buy the day-old ones!)

My mom, who has run 2 successful bagel shops, said it was clear that your bagels are made once per day, and not continually baked fresh, as they should be, to retain moisture.

I can empathize with the reality of tough economic times, but you're sacrificing freshness and quality in the process.

I came in seeking to fulfill my craving for a crunchy-yet-soft, satisfying bagel - and left with only disappointment, and $25 less in my wallet.