Popeyes Louisiana Kitchen — Restaurant in South Carolina

This was only my second time dining, or driving rather, at or through Popeyes since it reopened here. Many many years ago I used to eat at the one near my high school, at least three times a week and I was so disappointed when they closed! So I went back to see if it was still the same and I have to say it is much better than it was 20 years ago. I know they had a lot of negative connotations and reviews back then and I see some now but I did not get any negative vibes or service; actually, it was just the opposite.

I worked in the service industry for almost two decades and I know that it's the little things that make customers happy. It's also the very minor things that make them really upset, I suspect the bad reviews are from people who want original chicken but they have just ran out and all they have is spicy. It happened to me on my second time but I just rolled with it and got the spicy and it was great! You have to understand, it takes 35 minutes to cook fried chicken. And if it's later in the day you don't want to cook extra chicken if you don't know it's going to be eaten or needed. And that things happen in restaurants differently than they happen in a department store. You run out of things you have to cook things, people call out and you're a person short one night, and that just leads to a cascading effect that might mean you don't get mayonnaise and you really wanted a big glob of mayonnaise! ** My actual review and full experience is below I just don't understand a 3.2 star rating with the service that I got.

I said all that to say this: I got a simple chicken sandwich, nothing special, the lady was really really nice that took the payment and asked me to pull up while it cooked. No longer than 2 minutes did I wait, before she was walking all the way out of the doors with a smile on her face to bring it to me! She said I put some extra regular mayonnaise and a side of the spicy mayonnaise like you asked for, I forgot I did ask for that modification... but she sure did not forget it!

But what made it so special was her saying I put a little spoon in there for you to dip the Mayo out so you can try it. How awesome is that? Somebody that does not work for tips going that far out of the way to think about how I'm going to get that Mayo on the sandwich? That's almost unheard of these days you know?! She went back inside and I got a few dollars out and I backed up to the window again. And I tipped her a little bit for the extra care she put into it.

I'm not saying this to be braggadocious , but If everybody just gave their jingle change to people that work in the service industry but do not work for tips, think about how many diapers that would buy or how many extra gallons of water that would buy. Yes sometimes accidents happen and people on computers with a headset talking to three people at the same time... get things wrong... at every restaurant but nobody's perfect are they?

Well the first and second time that I had been were absolutely perfect, to say the least. I ate half my sandwich and left it sitting in the bag all night and I woke up and I ate it cold. It was as crispy as it was when I took a bite out of it on the way home, I don't know how you do that but keep on doing what you're doing guys and gals! I will be back to see you all soon,...

We decided on fried chicken and Popeyes was closest. Had only been there once before and WILL NEVER be back. I went through the drive through ordered 16 pieces Family with all the trimmings. Mac & Cheese Cole slaw and fries. I asked if Tea came with it. She said no So I asked to add a Gallon of tea. She Told me to pull to the window. I paid and she said chicken is cooking to park and we will bring out to you. I didn’t mind that cause I expected the chicken to be fresh and hot. I was there waiting over 30 min and she brought out the chicken and fixings out but no Tea. I said I don’t see the TEA. She said oh? I’ll go get it. So to save her some steps I pulled through the drive thru so she wouldn’t have to walk out of the restaurant. I drove up and she said that will be $8.?? And some change? I ordered it with my meal. She said yes but I didn’t ring it up. I didn’t know where the button was. They just showed me. I said “But I already ordered and paid?” Yeah but I did t ring it up… I said I’ve been waiting for over 30 minutes? She said yeah for your chicken.. I asked if I could speak to your boss please. A lady walks over to the window. She said I can’t give you what you didn’t pay for. I said I ordered with my meal? You requested it she didn’t ring it up? What has happened to customer service? All the worker are laughing out loud and one shouted out she still Att the window asking for her tea.. everyone just laugh loudly. While the Manager stares at me kept saying you were not charged so I can not give you the tea. She knows I ordered it and choose not to ring it up? And y’all did t tell me then? I don’t understand why you can’t just give me the Tea that I ordered with my meal. They never did give me a receipt. I ask for her boss’s name and number she refused to give me. I asked for her name.and she would not give me that said by law I don’t have to give you my name. Ok.. ok…I guess I will call corporate. “Go ahead they not gonna do anything” she said

It doesn’t end there ……. So I get home opening up the boxes and the sides. Chicken looked like it was burnt- refried-old chicken. In a 16 piece I expected 4-breast 4-legs 4-thighs 4-wings what I got was 8-wings 0-thighs 5-legs 3- breast fries and Mac&cheese were good the Slaw was 1/2 full I should have gave back the food and ask for a refund when they didn’t give me the tea. So needless to say I am very disappointed. I do not see us ever returning. Workers can make a business or...

The following along with pictures was sent to the main office. We got an apology and notification that it was sent to store owner and management for an investigation. This is unacceptable!!!!!! On Sunday, April 21, 2024, at approximately 7:30 pm, my husband and I went to the Popeyes restaurant located at 3811 Clemson Blvd., Anderson, SC 29625. Our order was simple- 12 pc dinner with 2 lg sides, an extra lg side, 3 pc order of tenders with French fries and a Hi-C which totaled $61.11. We were told it would take a minute because they had to cook the chicken and gave us a free drink and requested, we pulled our car into a parking spot in front of the store. We began to pull forward and realized they had not requested payment, so we backed up to the window and paid then pulled into the parking spot. After 25 minutes my husband went inside to see if there was a problem and found confusion and chaos. There was confusion and disagreements about orders in the back, one girl asking for help taking orders or fixing meals, she was trying to do both, the guy was basically clowning with her about it and debating he was already checked out, another customer told him he didn't want to be a witness to what happened if he didn't leave her alone, a female dressed in black, who I believe to be the manager told them to quit then stated she was going to count his cash drawer out. Another 10 minutes and my husband finally received the food only to find the chicken tender meal only had French fries in it. Had to go back inside to get it corrected. When we got home, we found some of the chicken was not cooked all the way. We did not receive a receipt therefore I am enclosing a copy of the charge on our credit card along with photos of the uncooked chicken. This type of service and behavior is significantly unprofessional, unseemly, and unacceptable. We drove 40 minutes to this location and were extremely...