Michaels — Local services in Anderson

Horrible customer service at register. Didn't give me 40% off coupon when I told her I forgot my phone at home and I'm a rewards member. I was later told by corporate customer service that their policy is that you have to have the coupon. Only if you are have technical difficulty do they scan one for you. Well, the cashier never explained that to me. Plus, in the past I have seen cashier's scanning the coupon in their drawer for customers. You can't tell me that several people inline ahead of me had technical difficulties when I wasn't. I explained that to customer service and their response was "oh well, sorry I can't comment on what happened in that store." Seriously there just as bad as the cashier. I'd rather shop at Fire Mountain Gems online for my jewelry findings and beads or go to Hobby Lobby or drive to Greenville and go to AC Moore or just order from Amazon online. No wonder retail companies keep going out...

We enjoyed our trip. My daughter absolutely loves the miniatures so we always end up there because there's always some type of sale on them. It may only be the ones that are part of whatever season we are in but she loves them regardless. We have had a fun time buying stuff for Christmas. That being said they have lost their minds if they think fake flowers in whatever display are worth between $40-$100+. No way in this world I could ever bring myself to pay that price for them when most of them look like they had been used for kickball before they were put out on the...

I visited Michael's 4 times over the span of three days, but Heather is the associate that stood out as superlative and genuine; she has my vote for the next Manager or a soon coming promotion . While clearly busy stocking or maintaining departments, Heather stopped --not once but twice--to help me find Christmas table cloths and later a creative centerpiece using a miniature tree adorned with a black elf, which I was over the moon to have found. Thank you Michael's for great knowledgeable customer service and your inclusion of Brown folk in...