Smoke signals Vape&Tobacco LLC — Local services in Anderson

Purchased new disposable device, was instructed to make sure my device hit fine before i left, I told her it tasted burnt and she assured me that the taste would go away. After leaving, I continued hitting it and the burnt taste did not disappear. So I called up asking if I could get it replaced, they told me that a burnt taste on a disposable device was not considered defective, so I was not able to get a refund or new device. I even asked to buy a new one at half price and they couldn’t do anything to help me. As a small business owner I could never imagine treating frequent customers this way. I would also expect them to never want to come back. Which I won’t be, Vapor Nation has never done me wrong. Your money will be better spent there. Don’t go to these crooks. They told me to hit it after THEY assumed it was 90seconds, trying to save themselves, reviewing the camera footage, guess they didn’t see the cashier instructing me to hit it… horrible response… horrible owner

Mind you this is all over a device I paid $15 for..so who knows what they pay for it, probably not $15 right? So they would rather hang themselves over $15 instead of making it right. Makes absolutely no sense to me, I spent almost $70 this time alone. I’ll never be going back, they clearly need every penny. Their worried about the $$$ not even interested in customer loyalty. I told them it didn’t taste good when I hit it first, and they still let me walk out the door. They knew they made a sale and were happy to keep my hard earned money instead of giving me a better device. Why tell me the taste will go away? And then when I say it didn’t...

DO NOT SPEND MONEY HERE. I’ve spent a lot of money at this place, because they have always been fairly convenient, good prices & mostly everyone is polite and helpful. Ever since the brought the new guy, Donny, into the store, I have NOTHING but complaints. He’s always been extremely rude anytime I’ve gone in there. He is always on the phone and not paying attention to customers, so you get absolutely no help from him. I went today and purchased a pipe that he specified was “glow in the dark.” Upon my arrival at home, it comes to light that it is actually not glow in the dark, which was the selling point for me. He lied to make a sale. Again, he’s always rude and unhelpful & the fact that he lied in order for me to spend money is unacceptable. The bad thing is you can’t get anything done about it because they’re all part of the same family. DO NOT SPEND...

terrible customer service. been shopping here for years and was told numerous times that i could only switch a vape if it never left the store. The owner hyped me up to spend $30 on vapes and literally both vapes tasted like an almost dead vape. When asked if we could switch it, the manager said once it’s open it’s ours. I understand the concern of money, but switching two $15 vapes for the satisfaction of a valuable customer was doable yet declined. The attitude and manners of the owner were off putting and i will not be shopping here again. I feel bad for the nice lady that works for him. She is always kind and never argues with customers. She also doesn’t recommend things that aren’t good. If you shop...