Smoothie King — Restaurant in South Carolina

April 2024 Just recently started going back to this location and it has reverted back to the way it was before. Just recently ordered smoothies, only to leave the line and have to turn back around to get fixed and this is after waiting like 15 mins to get the smoothie. Today was the last time I will do this again and I drove all the way home only to find out I have 2 ice smoothies, these 32 oz smoothies aren't cheap. I returned the smoothie for a refund and was not even offered a chance to regain my business, so I'm done...............good luck Terrible Smoothies, cheap product with ice cream and a bunch of sweeteners, over priced. My wife ordered a large smoothie and she has a allergy condition and can only have almond milk. We received the smoothie and it was just full of Vanilla ice cream and tasted terrible, all for $8.95. We called them and spoke to Ava and she said we could get a refund. We returned to the store and were told we could not get a refund, but rather get a smoothie remade. We asked to speak to the manager and the employees called and I spoke to her and she said that she was not authorized to give a refund and that they do not give refunds. The manager was rude and did not offer anything for the inconvenience. There is no visible sign in the store that states this, which makes it illegal. They went ahead and made another smoothie and it again is terrible, the smoothies at jack in the box tastes better for $2!, This is not the 1st time we have had an issue with this location, every time it appears we get an inferior product for a premium price. I'm done with this place!!, think twice before you visit...

I am FURIOUS I even have to explain AGAIN. I ordered approx $35 of your product on the smoothie king app. It never arrived. I have spoken to Christina (mgr) and other employees on multiple occasions. Apparently WHOEVER you used (ubereats?) misdelivered. You got your money but I did not get my food! The store acts like they have NO CLUE how their own app works! Christina FINALLY called me and spent 20 minutes telling me how hard it was for her to reach the delivery people, but that she finally did, and my money would be refunded. IT WASNT! Y'all are a joke. Owners cannot be reached according to everyone who works there. You screw your customers and screw your staff by throwing them to the wolves. I'm totally disgusted. It's bad enough Im out $35 but THE TIME I HAVE SPENT GETTING THIS RESOLVED IS FAR MORE VALUABLE. I have no expectation you will fix this. I once owned three quiznos franchises... I would NEVER run my business like this. I've honestly never encountered a more clueless, uncaring, undisciplined, GREEDY operation in my life. After 6 weeks of waiting for my refund, I even requested to just have the order remade and i'd PICK IT UP MYSELF, and y'all wouldnt...

I ordered a smoothie bowl in the drive thru at 5:30pm. After paying and sitting at the window a few mins I was asked to park & they'd bring it out. Never had that happen before so when I looked at the girl funny, she just said "yeah, I'm sorry". It was 5:44 when my bowl was brought out. The actual smoothie portion didn't even fill a 1/4 of the bowl. I made a comment about having to wait that long and then get so little, especially for $12!! All he said was, "yeah I had to thaw more out because it was frozen". No discount, or coupon for future purchase, nothing was offered. Even as a rewards member, it's not worth the money; they didn't take off the $2 I had in rewards. The unprofessional customer service, quality and QUANTITY are not worth it. Fortunately, they aren't the only smoothie...