Geppetto's Pizza And Ribs — Restaurant in South Euclid

Would give zero stars if possible. Where to start. Called to place a delivery order for a birthday party on a Friday night. The woman answering the phone begins with “thanks for calling gepettos, pickup only.” Um ok… so I ask if they’ve stopped delivering. She says no the driver just doesn’t get there until 5… I said yes that’s ok this is for later this evening around 7. “Oh ok what’s your address” after I give her my address (it’s 10 minutes away) she comes back with sorry we don’t deliver there. I’m Beyond confused at this point. Growing up, I actually delivered pizza for years for zeppes pizza in bainbridge. 10 minutes was the shortest delivery you’d get in a night! I thought surely our wires are crossed or something here. After confirming that we were indeed on the same page, I asked politely how a pizza place could not deliver to a location 10 minutes away? Seemed odd. She told me because they only have 1 driver! I feel bad but I laughed and she heard me and the interaction went downhill from there. I just told her that it’s a little wild for a popular pizza spot to have one driver on a Friday night. Her response: “well it is what it is. Those are your options honey what do you want to do?” Now at this point, no one I’ve talked to has been kind, polite, understanding, accommodating, anything of the sort. You know, the skills required to work in an industry like this…. Being miffed at being called honey by someone who has helped me literally not one bit, I reminded her that in the modern world that’s not a good practice and if the roles were reversed, I could find myself in hot water as a man talking to a female customer like that and saying “honey” in a condescending manner. She told me that it was fair to say because I “insulted the restaurant first by making fun of us only having one driver on a Friday night.” I obviously pointed out the complete inequity between those two situations. At that point, she hung up on me. Needless to say I will not be ordering from here tonight, or ever. What a great first impression! Lived in Kent for 6 years never once had an interaction like this and now that I’ve moved to mayfield it took less than a year!...

WARNING: MANAGER GOES FULL KAREN ON CUSTOMER.

What has happened to this place? My wife and I have been ordering from this shop for at least 25 year. Not sure if it has gone through ownership changes. Doesn’t matter. Up until recently it was always consistent and the people were nice. I just listened to the manager of that shop yell at my wife (on speaker phone) and tell her never to order from them again because she called to try to figure out why a pizza ordered with double pepperoni had well less than a single pepperoni per piece. My wife is a pretty mild person. It was surreal hearing the manager go full Karen on my wife when she was calm, kind, and down right pleasant.

I fully understand when a business needs to increase prices in order to remain profitable or if they don’t want to raise prices then yes, perhaps they will cut down on toppings shrinking product. Unfortunately this is the world we are living in. But I also think you should be able to have that conversation with your good, long time customers without feeling guilty (Maybe?) and so defensive to the point that you are attacking the customer. I guess if they don’t want our business that’s fine. It’s weird, but it’s definitely okay with me. You can’t throw a quarter around these parts without hitting a pizza place.

In the face of poor customer care/service and a market flush with competition, I believe I can find better. So, Geppetto’s, you win. You have vehemently and successfully made your case that you don’t need our business. I’m assuming you don’t really need anybody’s business given...

I placed an order at 11am. At 9pm I called just to gain awareness of the under cooked chicken. The manager, question why I waited so long to call and they don’t serve chicken, they serve wings. After explaining I have an active 6 month old and wasn’t able to eat until 9pm. He never once apologized, showed any understanding or compassion. Had he asked asked how he could resolve the situation. I would’ve have told him, I didn’t want any accommodations. I just wanted him to be aware so the next customer wouldn’t have raw chicken.

I went into the restaurant and asked him why was that the first thing he said. Still lacking understanding, he said cause he would’ve called 30 min after. I didn’t have 30 min sir. He said “are we going to do this or I’m going to walk away.”

Eventually, he understood. I simply told him, I didn’t want a refund or more food, I wanted for him to not questions the next persons time frame and have understanding and compassion for the...