Habit Burger & Grill — Restaurant in South Gate

My visit on 02/05/2021 at 6:17 p.m. chk # 331. My order was taken properly by the new male cashier that was acknowledged by Manuel the shift mgr. I was observing behind the window as I was waiting for my order to be ready. I noticed my order took longer because the 1st previous guest group of two people got done sooner & the 2nd previous guest group of two people also their order got done too than mine after all I placed my order before them. Well the delay of my order help me realized that due to covid preventions & health control there's a couple of issues to be fix. The two previous group guests couples I mentioned before walked over to the left path table to pick up their drinks. But I noticed on that tablet there were about eight drinks ready with register receipts on top of each lid. These same guest groups were wondering which is my drinks by touching each lids. I asked myself where is the health control prevention as to avoid spreading covid-19 virus. So my buzzer vibrates to pick up my order. I asked Manuel with of the same wrapped papers on the two different bugers can you tell me which is which? His answer was unwrap each burger and look for the bacon under the bun. I was not happy by his answer. I ask him if I could recomend a suggestion. It would be nice & customer satisfaction if you could label the burger types and also the ones are limited with requested ingredients. Manuel's only straight forward answer was we will try it next time. I also mentioned to Manuel why can't you have the drinks ready next to each bag orders that are ready for pick up by setting it aside at your counter side. This avoids customers from hand touching & covid-19 spreading. Remenber we are require to distance ourself six feets or more. I told Manuel if your local competitors labels all their different burgers ingredients and drinks are ready to be hand out by the employees. Why can't you do the same thing. Manuel's answer was we will try next time. So I told Manuel hopefully you can keep your word because bad feedback will sting you and hit you hard at least less expected. So to Habit Grill Corp. staff please my recomendation is to get out of your offices, desks, chairs, and do a better supervision at each Habit Grill locations. The proof is to visit more often all your local competitors in the burger business. Focus to success by being more awareness not from the comfort...

I stopped by The Habit because I wanted a place where I could actually sit down and eat for a few minutes. I was on my own and needed a moment to unwind. I passed right by an In-N-Out, but chose The Habit because they have a veggie patty option, whereas at In-N-Out I usually just get a grilled cheese.

I appreciated having a different option beyond fries, plus they offer unsweetened iced tea with a variety of sweeteners (Splenda, Sweet’N Low, and regular sugar). The food itself was fine and the service was fine too. They have a lot of quick kiosks to order and pay by card, though you can ask to pay with cash at the counter — they just didn’t offer that upfront even though I was the only one in line.

What I didn’t love: • The restroom was locked, which was a little inconvenient. • The atmosphere felt too quiet and almost empty — not as lively as I’d hoped. • The veggie burger itself wasn’t much better than a grilled cheese from In-N-Out. It’s not bad (I think it’s a MorningStar patty), but nothing to rave about either.

In the future, I’ll probably just bring my own Splenda over to In-N-Out (since they only have Stevia) because the burger here didn’t feel worth the switch. Still, The Habit is a decent choice if you’re looking for a sit-down spot with a veggie option and...

I was ready to write a negative review for this place. I ordered a curbside order yesterday and not only was the parking situation really complicated to find as soon as I was able to speak to someone with the store and have my food delivered there were missing two salads. I noticed when I was home so I was really upset. I’m not really one to complain often but I had to go back to the store and speak to the manager in charge. It turns out my salads were siting in the counter the whole time.

At this point I was feeling really frustrated and angry but without me even asking the manager Richard offered to remake my chicken Caesar salad so I wouldn’t be soggy. I appreciated that offer and so he went to the back and made the salad himself and gave it to me within 4 or five minutes. He apologized and said he will talk to the team and even added extra chicken to my salad, again without me asking. Now that’s how you handle these types of situation! There was no escalation, no questions, or awkwardness. He apologized and offered me coupon for another salad on my next visit. I was really blown away with how he was able to make me forget about how angry I was haha and the salad was really really good.

Thank...