We love Ono because it’s easy to grab lunch for our staff as we are neighbors. Food is always great and we probably get takeout 2 to 3 times a week from you guys and we spend about a $100 each time. Service has been good not great, but this time the young lady helping us went a little over board. Now, our order was for 6 people and we asked for hot sauce she gave us a handful and we did asked for a bit more and she handed some more. When we asked for a little bag for our teriyaki sauce she make an, “ummmmmm” sound as if we had inconvenienced her in some way. I know sauces are complementary, but we did order about $100 worth of food. I hope this is not something that is permitted to happen because we want to continue to get food...
Read moreReal horrible service. I had ordered catering for my son's birthday. I had given a time that I was going to pick it up and paid in full. I get the the restaurant to pick up my order, and it turns out that my order was never made. Whe the cashier ask the cook about the order, the cook only said that nobody told him about my order.The cashier Angelina was rude by telling me to move to the side because she needed to take the order from the lady behind me. I had to cancel my order and try to find where to buy food to feed my invites. When I cancel my order, the cashier only ask if I was sure I wanted to cancel. Very rude customer service and...
Read moreYesterday i stop there around 745 to eat as we got there though for a second and ordered the girl at thr front was taking our order i ask for a small drink shes like we only got medium im like ok bit im gonna be charge for small right? Shes no im sorry i have to charge you the size im giving you for?? Whatss its mot my fault you guys dont have small why arw you gonna charge for something i dont want. Anyways im like ok i order and to top it off shes like its gonna be to go ok.. i ask why?? Ohh were getting ready to close. What its 745 you guys close at 9?? She just remained quiet? What service is this?? No wonder its always empty.. i will...
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