Chipotle Mexican Grill — Restaurant in South Gate

As soon as I got to the first employee she immediately mentions they are only accepting card payments and they don’t have lettuce and a few items of the menu not available I agreed to proceed with my order I ordered a kids meal and a bowl Once I got to expo Jesse the supervisor on duty mentioned they did not have kids fountains drink my son only likes the fountain drink. Jesse said I can get a large cup but that I would be up charged, I then asked him to honor the regular price since it’s not my fault their restaurant failed to do inventory correctly, he then said I did not need to get a drink if I did not wanted to pay extra . I repeated it was not fair for me to pay for the restaurants mistake he then gave me attitude and said the same thing I then very upset agreed to pay extra for a large cup as I did not want to hold up the line. Once I sat to eat I realize they made my sons order wrong 😡 it was a very unpleasant experience his customer service was horrible. When I looked at my receipt I realized he actually charged me full price for the large cup he did not even deduct the kids drink from the charge. I have eaten and chipotle for many years and i was very disappointed in Jesse’s customer service slash attitude he was so proud to give me his name and where I can’t speak to corporate as If chipotle agrees with...

Ordered a bowl. Was told there’s No barbacoa (which I wanted to try). Settled for chicken (my usual). As the server is placing my rice the barbacoa comes out so I get that. As the server is putting the meat, I slide down to the sides as she’s putting the meat. I notice that the meat looks like a nice portion. Now I’m told there’s no sour cream. Omg! Ok cool. Get the sides they do have and ask are the chips fresh? It’s 5:00 pm and the cashier says “they’ve been here since morning.” I pass on the stale chips. I get home and open my bowl the meat that I thought was so much was one big chunk of meat. Now I’m not too familiar but I thought that the barbacoa was suppose to be shredded? So I had to basically remove the meat that had cheese melted through and slice it up. I don’t know how this place has 4 stars with their reviews. They really need some work done. Everytime I come they’re out of something. Now today with this meat, definitely my last time spending at this location. Sucks that I live just...

I used to work for Chipotle many years ago as a store manager .Nothing is as it used to be ,always have my food looking fresh and if it wasn't I simple ask for a fresh bash of meat or beans ect. But it would always look clean . I been going to this Chipotle for a while but every time I go it makes me think that they don't put as much effort to have a better quality and friendly environment,costumer service is just bad. I went yesterday beans look so bad and dry not caring to put in in new container ,one of the employees had a fresh bash of beans and just pour it on top of the old beans that was a no no for me .is the other way around Follow FIF0 first in first out .(it was a must follow rule) I ask my husband is just not the same anymore ,one thing I notice I saw young people,it is because of that I really don't know but in my time when I was a manager my employees were outstanding great costumer serive very friendly and my restaurant was...