Jimmy John's — Restaurant in Southfield Township

Horrible experience. Zero stars is what I'd give if that was possible. Ordered my first catering order from this awful location on Monday, to be delivered on Thursday of this week. The order still arrived 40 minutes late. Called the store twice. The first time, I was told it was on its way. The second time, I was told it hadn't even left the building yet, and I was hung up on. Both times I spoke to a very poorly-tempered female employee who would not give her name. Spent nearly $200 to be treated like this AND have the order arrive late. On top of it all, i requested each sandwich to be cut in half, and the were not; they all arrived whole. And, my sandwich had brown lettuce. I will NEVER be ordering from this location ever again and will tell everyone in my office about how they treat their customers. Jimmy Johns employees should keep in mind that without their customers, they would not have a job! Luckily for me I called JJ Customer Service and spoke with a very pleasant young woman, who assured me I would be getting a call from this store's "franchise owner" and would also get a follow-up call from JJ Corporate. We'll see. I'm not...

Come to this location due to working in the area, and they can just never get it right!! Walked in today and ordered 2 subs, I am standing watching 3 people rotate on a sub where they are putting items in the sandwich I specifically requested not to. I was handed the bag knowingly it was wrong, and opened both subs that were wrong in front of the manager Courtney. Very frustrated she begin to make me 2 “new” subs very very quickly. Once I get back to work, one of the subs is still incorrect!!! I call her and speak to her and explain how they can NEVER get it right as I work in area and order all the time. She responds back with “why do you still come here then?” After 10 minutes on the phone, I was finally received a refund. Do not waste your time or money at...

The sandwich in Jimmy John's ad are misleading I've ordered chicken wraps and the most recent one was the Mediterranean wrap owner shame on the lack of chicken and ingredients especially vegetables these sandwiches are so disappointing that I refuse too just give away my money too any Jimmy John's especially this location. So my solution for me and my family is too use the recipes by buying the readily ingredients and make your recipes at home buying ingredients for sandwiches/wraps from local food retailers/markets that works for me and saving my money from skimping servings at a Jimmy John's I'm assuming it's across the chain's. Customers wake up another Chipotle's scam skimping portions for it's customers paying enormously high prices including Jimmy John's...