BJ's Wholesale Club — Restaurant in Southington

I wanted to write about a complaint I had in dealing with the Southington, CT BJ's location last week.

Due to the recent storm, I was left without power and located a generator in stock at this location. I was at the location and requested assistance to purchase the generator, but was unable to due to it being on a shelving and not having any approved fork-lift operators available to take it down.

At this point, I asked to pay for the item, since it was in stock, and return tomorrow after the night crew would be able to bring it down. I was informed by the manager on duty that it would not be possible as they could not allow me to pay for an item without taking it? I questioned the reasoning as paying online and picking something up is the same thing. It was also in stock and available, just not able to take it down due to not having any authorized personnel on staff at the time.

I spoke about the next steps and was told I could order it online to hold and pick up the following day. That was an acceptable compromise, but was told to do it "as close to 9pm as possible" as they would cancel out my order. I do not understand this reasoning behind online orders. Why would my order be cancelled out when you can't take it down until over night? I also countered that the longer I wait, the longer someone else has the time to purchase this online from your inventory before me. An assistant manager Shaya stated she would put my name and contact the overnight crew to take the item down and leave it at register 14 for me to pick up the following day.

I left it at that as there was no other options. I did purchase the order online at 6:55pm that day and received a cancellation for it later that night. Again, Shaya mentioned she would hold the generator for me the next day.

Low and behold, when I arrived I was told it was purchased by someone else during your "early elderly shopping" time period. I expressed the urgency of needing this item as my situation was I run on well water and without power, cannot even provide running water in my household for 3 children and the generator was a life necessity at that point.

Considering not renewing my membership pending the response I get back from corporate...

I’ve been a member with BJ’s for awhile. This past year decided it was worth it to upgrade the membership so that I get 2% back on purchases. It pays off if you shop here enough. But the kicker for me is that when I was upgraded I was not told that the rewards expire and don’t stay on your membership. I have no way of knowing how many of my rewards have already expired. I would’ve used them had I known. I intended on letting them accumulate until the end of the year but that’s apparently not an option. Maybe they should make that more clear to the consumer upon sign up so that you don’t lose out on your cash back. The customer service desk also needs more than 1 employee. They always only have one employee there. The line for it is almost always 5-10 people long and I’ve stood in that line for over 30 minutes in the past which is kind of ridiculous.

Other than that, the bakery made a really gorgeous Super Mario birthday cake for my son, and it was for a really good price. The coupons you get in the mail will equal out to a lot of savings, plus you can also use manufacturer coupons with those on top of the BJs coupon to equal out to more savings. Recently purchased an electric fireplace/tv stand combination from here and it’s gorgeous. I also bought a solid wood bunk bed/trundle drawer combination for my boys from here and it’s held up really nicely, their mattresses are also great, no complaints. If you look at their furniture options you’ll find great deals and the quality is great. The fireplace/tv stand didn’t even require assembly it was already assembled inside of the box which is pretty...

I've been a member of this BJ's store since it opened. In general this is a good store to shop. Customer services are good, sincere and most importantly they find a solution to your problem.

Recently I had some BJ's reward money. Which I've been saving for a while to use it on a particular purchase. When I was ready to use it, it was gone. I called the reward people and spoke to bunch of them getting bounced around but at the end, I was told that I'd have to go to the store and talk to the customer service desk. I called the store spoke to Taylor on my initial call. Explained her my missing reward money situation from my account. She took down my information said will talk to the store manager Randy and get back to me. I knew Randy form the previous transactions. Two days later I followed up with Taylor, she told me Randy have reached out to the reward people and waiting for an answer. Couple of days later I followed up aging. This time I spoke to Randy (store manager) he told me right away this is talking longer than expected not getting any clear answer. To expedite the process he offered me he'll issue a store gift card for missing amount and it'll be ready for me at the desk before 5 pm that day. Same day I went to the customer service desk and mentioned my name my gift card was ready for me. I ended purchasing the item and was able to use the gift card substitute my reward money. I thank the team leader Randy and the other team members who helped me find a solution for my situation.

Great team work...