McDonald's — Restaurant in Southlake

Mostly everyone is familiar with the iconic Golden Arches. That iconic M, in it's bright yellow'ish glow that beacons to anyone in the local community and travelers from the closest nearby highway exit. We all go there, aside from those who have some issue with the product or meat it ethics, or....I don't care. Done enjoy it? Don't go. Plain and simple. But I digress.

Ah yes, back to why we all go. It not amazing. Just being honest. I will admit it is close to heaven, that monent when the fries that you just shoved in your mouth are cooked exactly the way you love them! The burgers are a shrinking sensation with each passing year. The meat patty is acceptable. Condiments are shot on with the aim and precision of a drunk girl in the club right when she's downing a shot and running to the dance floor beacause, "This is my jam.".

Cheap drinks. Check. Coffee. Check.....that's right, I said Check. Meaning the coffee is acceptable and easily consumable. Especially when McDonalds added the service and ease of customers by enhancing your coffee to your specifications. They even stir up your cup prior to lid topping and you are back to your day. And it's cost waaaaayyyyy less than the more diverse coffee companies.

Everyone has their reason for going. That acceptance of, I know it's not the best but it's easy...or quick...or it's right here...it's those dang fries calling me. Whatever it is that gets you in the door, or the drive thru or delivery doesn't matter. Like I said earlier, "Mostly everyone is familiar with the Golden Arches".

I go as well. Not nearly as frequently as I previously did when my children were much younger. Raising children, especially on those busy, busy days often included a Happy Meal burger or nuggets and fries. And I always justified it that it's fast and gets everyone fed without breaking the bank.

In looking back at all the visits I've had, which include, France, Germany, Ireland, UK, Scotland, most of the US states and Indonesia. Though the business is different. The items will mostly be recognizable. McFriedRice(I don't remember the proper Indonesian name for it) is extremely popular in Asian countries but prevalent on the menues in Europe. Other locations around the world cater to those dietary expectations for customers to eat.

Here finally is my answer. I've listed and prattled on above why everyone says they go. But honestly for me, it comes down to Consistency. What you've come to associate with Ronald and friends is the expected flavor of an item you've eaten so frequently in your lifetime, that it is fully engrained in memory. You may notice any regional or location based adjustments to the condiments or even the soda dispenser mix ratio. But your Big Mac, Cheese or regular hamburger, Chicken nuggets, fries or whatever gets you into a location, will be that same flavor you've come to anticipate when making that dining choice. Consistency and that recognized flavor to a customer can feel like comfort food to the mind. There's a reason they say that a sound or song and a smell or taste are often the strongest catalyst to invoke memories.

So try be good to each other and enjoy each other's company while sharing food. With or without the realization of hindsight, that moment, that one that night on a Tuesday, when we grilled out...well could be the one you remember and cherish the most, when looking back at your...

225 N Kimball Ave, Southlake, TX 76092 The store manager and corporate office should pay close attention to customer feedback and incorporate it into staff training at this location.

I’ve included the exact time and date of the incident so management can identify which employees were on duty and address this issue directly.

Review Title: Extremely Poor Service and Unsanitary Food Handling at South Lake McDonald’s

I had a very disappointing experience at this McDonald’s on Monday, October 27, around 10am. You would expect better service from a location in South Lake, but this one was by far the worst I’ve visited.

When I went to the counter to ask a few simple questions about the breakfast menu and condiments, there was no one consistently attending the cashier area. Several employees were visible in the kitchen, but they were lingering, chatting leisurely among themselves, and ignoring customers waiting for help.

One short, fat, brown employee wearing glasses(no name tag on her), who was working near the front counter, repeatedly shouted, “Use the kiosk!” instead of offering any assistance or explanation or courtesy.

When I finally received my breakfast, it was cold and open inside the bag, which raised serious concerns about hygiene and food safety. I have no idea how my food was handled in the back, but this kind of presentation is completely unacceptable.

When I asked to speak with a manager, several employees claimed they were ALL “the manager,” which was confusing and unprofessional. It seemed like no one wanted to take responsibility for the situation. On top of that, when I requested an extra condiment, the same employee argued that she had already given me some instead of simply helping.

None of the employees were wearing name tags, even though McDonald’s policy requires them. This made it impossible to identify who was responsible for the poor service.

What made the experience even worse was that when I tried to relay my complaint, the staff ridiculed it and made ceaseless excuses, instead of taking it seriously or trying to resolve the issue. That level of disrespect toward customers is completely unacceptable.

This location needs major improvement in customer service, organization, and food handling. I’ve never had such an unpleasant experience at any...

Hi, I visited McDonald's Restaurant #14416(225 N Kimball Ave, Southlake, TX 76092) on 05/08/2024 at around 06:40 PM. My experience at the drive-thru left much to be desired, primarily due to the handling of a promotional code issue and the subsequent customer service.

Upon receiving the receipt at the first window, I noticed that the promotional code I provided hadn't been applied. Sensing an error, I circled back to address the issue. Despite my explanation, the staff member at the window repeatedly insisted that the code didn't work, without offering further assistance or attempting to resolve the issue.

While I didn't intend to cancel my order, I did express my willingness to remove the additional items that were supposed to be covered by the code. However, the staff member seemed more interested in processing a cancellation, abruptly asking, "DO YOU WANT TO CANCEL YOUR ORDER(EVERYTHING)," without any acknowledgment of the inconvenience caused. Throughout the interaction, there was a noticeable lack of courtesy and apology for the mistake made. It's disheartening when customer service fails to prioritize the customer's experience, especially in situations where simple gestures like acknowledging a mistake or offering an apology can go a long way.

In summary, my visit to McDonald's wasn't solely about the application of a promotional code; it was about the treatment received and the absence of basic courtesy and professionalism. As a loyal customer, I expect better from McDonald's and hope that such incidents are addressed to ensure a positive experience for all customers.

I am considering escalating this matter to ensure that appropriate action is taken to address the issues encountered during my visit. It's important for McDonald's to be aware of these shortcomings in customer service so that necessary improvements can be made. Every customer interaction matters, and it's essential for McDonald's to uphold its reputation for excellent service and customer...