Moe's Southwest Grill — Restaurant in Spanish Fort

Moe’s Review – How to Lose a Customer in Two Easy Thefts

This Moe’s has gotten me twice now — and I don’t mean “got me” like a funny prank between friends. I mean “got me” like a pickpocket in a crowded fair. Ringing up food at a higher price than what’s posted, then hitting me with the ol’ “we can’t process a refund even if you paid cash.” Well, isn’t that convenient? For them.

The store manager? About as visible as Bigfoot. Supposedly exists, but no confirmed sightings. Doesn’t answer the phone, doesn’t call back. I picture them sitting in a bunker somewhere, hiding from the ringing phone like it’s a debt collector.

The last time this happened, it took me four full days to get corporate on the phone — which felt less like customer service and more like I was auditioning for a new season of Survivor: Hold Music Edition. And after that? Crickets. Not even a “sorry about your luck.”

Shame on me for giving them a second chance. First time, I chalked it up to maybe an off day. Second time, I realized the only “off” thing here was the total on my receipt. Fool me once, shame on you. Fool me twice, and I’ll tell everyone within earshot not to eat at your restaurant.

So here’s my advice: if you love Moe’s food, drive to a different location. Or at least check your receipt before you leave, because once they’ve got your money, it’s gone faster than queso at a Sunday football party. I’ll never go back — my wallet’s been...

For starters, no one greeted the customers before me, me or the customers that came in while I was inside. The staff seemed completely checked out and starting to clean and get ready to close. I ordered the Moe Meat Moe Cheese Bowl with the expectation of it being bigger than most other option as it was also the most expensive item on the menu. The employee barely put any rice on the bottom of the bowl before barely adding black beans and then shacking the bowl to spread it out and cover the bottom of the bowl. Then he proceeded to push the beans around to make it look like it was more than it is. Lastly, took two scoops of steak and did the same with that. When I asked for lettuce and olives, they said that it is not customizable. Seriously? Well I guess that means no jalapeños either then right? “Yep, no customizing means no customizing.” I asked for my receipt as I wanted to let corporate know about my experience and the young lady said, “this stores prices are higher than everywhere else.” I’m not sure if this is a training issue or if it’s simply the employees just don’t care. I guess you be judge of that but I’ll never revisit...

I will not EVER order delivery from this Moe's again. I ordered delivery with three cookies, nachos, and a combo. When I recieved my order and opened it up, my cookies and drink were fine. My nachos, however, were not. I ordered it with only three toppings; therefore, it would not be huge. There wasn not even enough toppings to cover a quarter of the chips. I called the restaurant. The employee was NICE, but not very responsible. He blamed it on the Waitr driver. He said that it "tipped over to the right". Which was not correct. There were not enough of the toppings to even be tipped over. He wouldn't believe that it was their fault. I then brought up that either they didn't put enough toppings, or the Waitr driver started eating the toppings (knowing that was not the case). The guy just started explaining how I know it wasn't messed with, in which, I stated that was my point this whole time that he could not have ate it. I rarely complain about food at restaurants, because I feel like they get enough hate from other customers. The guy ended up giving me a $5.00 reward on the app, but would never expect that...