Five Below — Local services in Sparks

A family friend gave each of my four kids a $10 gift card to Five Below. The kids had a great time shopping, but one of their gift cards wouldn't scan at the register. An associate tried two other registers with no success so he called the manager on duty over. She tried a few things, but was ultimately unsuccessful. She eventually called the number on the back of the card and determined that there WAS $10 ON THE GIFT CARD! I suggested that they take $10 off and I pay the difference. She said they couldn't do that. At this point I had been waiting for over 20 minutes at the registers with my four young children. Finally, the manager on duty called the store manager and explained the situation. After that phone call I was told there was nothing they could do and we would have to pay another way--even though they confirmed there was $10 on the gift card! I guess five below uses their gift cards as a scam?!? I can't believe they would do this to anyone,...

I was so excited to visit this store ! Love a good bargain. However I won’t be back. I’ve never had someone stand over my shoulder while at check out and ask multiple times if I rang an item. I always shop at the legends and enjoy that great service and luxury experience! Guess that’s what happens when you shop at a low budget store. My feeling were hurt…. I did bring the issue up to store management, she was kind and apologized. My friend that I was with wasn’t harassed but I was, almost feel I was racially profiled. Aside from that they had great deals. I’ll return just to a different location where all walks of life...

Will never be shopping here again. I went in the store at 7:55pm I didn’t realize they closed at 8pm I just needed a new earbuds and the door was still unlocked and as I went in the girl who worked there said we’re closed sorry so I was like oh ok can I get something real quick she said no. So I go to my car and as I’m about to drive away I see this white couple walk out with 2 bags full of stuff 5 -10 minutes after closing time . It was extremely disrespectful it seems like a race thing since I’m Mexican the worker was white and the customers who were allowed to get stuff were also white. Will never shop here again get...