Auntie Anne's — Restaurant in Spokane Valley

I used to love Auntie Anne, but quality is not consistent and not monitored. In my city, the pretzel used to be soft and chewy. Now they seem to have a lot of employees turn over, and the pretzels are still chewy, but it is on the tough side. It is not rubbery, but it is definitely tougher than it should be. I also tried it in Vegas, 3 different locations, during different trips, and each location was different. At one of the locations, the pretzel dough was raw, dough was wet and bitter, but employees were nice to remake the pretzel, and after 2 attempts the dough was getting to the ... done side, but I was able to taste some bitterness while eating. 2nd location was ok, but a little tough. 3rd location was burnt...

This has been a good pretzel for many years. However... This location always seems to be "out" of pretzels sometimes up to an hour before closing. They will just tell you what's in the case is all they have left for the day. Recently grabbed the last plain pretzel. While we sat and ate it, we watched at least a dozen other paying customers come to the counter and then walk away. I know this has to be a management decision to not make extra that would need to be thrown out, but from a customer satisfaction and money making stand point its just...

I have gotten nothing but attitude from one worker since I have started working at the mall and as a fellow mall employee that is not how you customer service. You do not talk back to customers you do not argue with customers and you definitely do not roll your eyes and give attitude to customers that’s how you lose customers. She should not be working there if she’s not gonna hold up auntie anne‘s name. She was working at 2:52 and wearing pumpkins...