KFC — Restaurant in Spokane Valley

We were met with a smile & friendly greeting. Everything is very clean (someone was cleaning chairs & tables while we were there). The counter is very tidy & open with easy access to napkins, fountain drinks etc. The menu was easy to see. (It is also nice they have a menu to look at in the drive through before you get to the order area - it helps me to decide & not waste time.) We got an 8 piece bucket of chicken to take home & Famous bowl to eat there with 2 soft drinks. We ate at a booth where I could stow my cane & sit comfortably. Tables are available too but the booth was nice. The chicken was fresh, hot & delicious. The Famous bowl was hot & tasted good. I didn't get biscuits this time but that item has always been a comfort food winner for me as the biscuits are always light & fluffy. Some young kids were in with their parents & seemed to love the mac n cheese. I miss the buffet they used to have. I miss the baked beans too. I wish they could bring back (from long ago) the menu item of chicken livers. However, they have such a good variety in the menu already and KFC chicken has always been the best tasting quality food. My husband & I have tried other fried chicken in restaurants and have always felt KFC has delivered the best in taste, quality & quantity with a good price. They always seem to have this delivered to the counter or in the drive through very quickly. If we get invited to a party or picnic, we love that we can pick up a just a bucket of chicken or with sides which will always be fresh & great tasting (especially if we get any leftovers to take home of which I try to put aside right away since there usually aren't any leftovers). We are senior citizens & this place is kind to allow a discount on...

Anthony, the manager should not be a manager and should not be working there. Ever. They should definitely release him from his job and hire someone who's more qualified. I have never been at any k. F. C where the food was dry, not warm? And then I ordered food at 6 PM and didn't get my food until 7. 20 pm I called customer service for a refund because I ordered food online. Still waiting for a refund on another note.

The manager: Anthony

He's busy yelling at all the customers who order food online, say that the food may say they're all ate ready on the app. But they're just now getting it and their system, as customers are driving there to pick up their food, which and I have worked in fast food. Multiple times when an online order is purchased and is ready to be picked up, you usually have more than twenty minutes that is sent to the store so it can be ready in a fashionable time

For him to tell customers that they have to wait an additional 35 to 45 minute wait, it was ridiculous. For him to say that he's short staff, I could see why on how he was rude to his employees, stressing them out and not doing anything that he was supposed to do as the manager. He was so quick to go outside to smoke a cigarette and be on the phone and talk on the phone. And leave his employees inside the way. Trying to figure out what to do next, and telling them just to put orders together and keep it going, without actually doing it right was just beyond me. I would not recommend this location in spokane...

I have been eating at kfc over 40 years and they are starting to go downhill.i don't know why but in my opinion they must have changed their oil or recipe. It is not the chicken I have always known. I have loved the original recipe since I started eating their chicken. Now however it seems greasier. While some grease is ok, too much is not. That's why I think they changed their cooking oil. Their extra crispy seems flavorless. When you take the coating off the chicken is tough and seems overcooked. It did not use to be like that. That's why the colonel spent so long developing his recipe. Also the owner of this location needs to train his window sales people that the customer is right. They tend to be a bit snarky. Also they need to learn how to use their cash register. Seems to me that they make mistakes more often than other locations. I do like the new building makeover. Most people eating here are a little larger and they finally put tables in rather than all booths. It is spendy so if you're going,look for coupons. They are supposed to give senior and military discounts, but most of the employees don't know how and if they do. They will tell you that what you want to buy is already discounted. I do like their biscuits when they're hot and...