Cafe Rio Fresh Modern Mexican — Restaurant in Spring Valley

Was looking forward to this opening. Was supposed to open it seemed like 2 months ago. Went to grand opening on 6/24/22 at the Flamingo location. They had a game resembling plinko. Gave each of us a token to drop. One landed on free water bottle. One landed on free meal. Received coupon for free meal. Did not get the water bottle. When asked, was informed that the prize was for the best out of two. So when mentioned that we were two different people, not family, we were then told it was for each group/car. What a joke. Placed the order for the free meal, there was some confusion on what was ordered. Then when ready to check out, was told there was a balance due. Asked why, it was a free meal. Was told that the sauce that was asked for, wasn't free. So canceled the order and left. I mean, if you are getting a free meal, your getting a free meal. Was not informed ahead of time of that sauce would be a chargeable item.

Went back the next day to try and get free meal. This time did not request any extra sauce. When the order was being made, the tortilla tore. The person preparing the food added an extra tortilla. Which I didn't understand why they just did not remake the order. Now order is wrapped in two tortillas. It was hot outside, so didn't say anything. Picked up my order, which was free, no extra charges.

When order being prepped, they wrap it, send through oven heater?, how are you supposed to get your cilantro, sauces or whatever else, inside the order?

When I got home with my food, the food was breaking open.

Not sure if I...

Truly sick! I've ordered from Cafe Rio for years and must have eaten there hundreds of times without an issue. Since they started food delivery, I've also ordered through Uber Eats and have never experienced this. I'm truly disgusted. Not only was an item missing, which is fine, happens, but they sent me the wrong main item that was half-eaten, truly someone's old food. You can see the bite marks; the item has been mostly eaten, even with the used fork left in it. I called the store, and they tried to blame the delivery driver, despite the fact the driver was well-tipped, as I always do, and they had a near-perfect rating with thousands of successful deliveries. The store researched this and found out that an employee had left their food where the orders are to be picked up, in a bag, for whatever reason and had already eaten half the order. So to be clear, Cafe Rio missed an item, happens, sent me an employee’s old half eaten food, and then tried to blame Uber Eats. They said a manager would call to appoligize, but I have yet to get that. Truly sick. I've eaten at cafe Rio hundreds of times and will miss their pork tacos but I am never going...

So I walked into you guys Location here the one by the Palms, casino. And soon as I am walking, I’m greeted, but then I get to the register and I don’t know this young lady‘s name she didn’t have a name badge on, but it was a black girl with red hair and glasses on. She’s the only one that was in there that’s black with red hair and glasses. She has the most nastiest attitude ever all I did was ask for can I get this food that’s on a picture and she’s just giving me attitude and then when I asked him, I said, ma’am, all I’m doing is added I’m actually what’s the name of this cause I would like to get it and pay for it. She start rolling her eyes and then she looking back at her other Employees and laughing and stuff like she was going to say she wanted to tell me off so I don’t appreciate the attitude. I didn’t come up in a make up day bad and I even told Harris I just kind of an order some food and go you don’t have to have the attitude and she smoke the lips and stuff like that so I know this is not a representation of café Rio that you guys would like to put out. She is very bad for business....