I have been a consistent and loyal customer to all distill establishments for 4 consecutive years... Today was the day that changed my entire perception, attitude and interest in this company. I walked in, 2 min after being there a gentleman advised he'd get my order. I waited an additional 13 min as I watched him serve others and there were 3 other workers who kept looking at me and never acknowledged me, never asked if I've been assisted, never uttered a word just kept looking at me, turning away and assisting others. I waited so pleasantly and patiently as I watched the Penn State/Boise game, and listened to the music the DJ was playing. I listened to 4-5 songs before I finally got fed up with being overlooked and I told one of who I thought was the bar tender that their staff is so rude and their service is terrible she begins to get loud and defensive causing me to get even more upset, irritated and loud I then asked for her mgr she said she was the mgr I said well I want your mgr because you are horrible and rude af! She continued to go back n forth with me and finally went to check on my food and didn't have the balls to come back out to bring my food to me. Thankfully enough she didn't because at that point I was furious!!!!! I need someone to watch these cameras and see how awful of a staff you have!!!! I will be escalating this situation!!!! You need to retrain your...
Read moreFirst impression best impression, I did not order food or drink. I know about bars restaurants repair shops and anything else you would like me to review, I am the best at what I do, I am as close as John Taffer.you will get for a Google review, and the distill bar had a worming comfortness when you walk in, and it wasn't BC of the 111 degrees Day outside? its a well kept clean atmosphere, I wasn't hungry or thirsty, but played their machine, was greeted professionally by the bartender! I can tell these employees like their employment. At distill, you can walk into a lot of establishments around Clark county? food might be good? but the service might be as bad as the business going for bankruptcy, as well as some chains, having bad food but great service? the reviews work around those aspects, prior reviews? place distill as having great food? I didn't taste it, but an overall green light for clean with personality along with the atmosphere.keep up the good work...
Read moreFrom Ohio, stopped in for some game playing, 12/23 ,ordered food. PAID THE CHECK! Realized as we were leaving, and in car , in parking lot, that she DIDNT GIVE US the card back. Went back in, COURTNEY, said she didnt have it(we noticed she didnt even look) we kept looking for it, purses, pockets, car…went back in, ASKED HER AGAIN, she said she didnt have it. Repeated this process 1 more time, she said AGAIN, she didnt have it, said to us we better cancel card. Spent 2 hours online cancelling card. My son stopped in to cash a voucher, TODAY, 3 days later, happened to ask for the card …..The guy behind the bar, took one look by register, which is what COURTNEY DIDNT DO, and there it was, BUT card was cancelled and i am NOW screwed because i have to wait for a new card. My son lives here and frequents Distill, well not anymore, u lost a few customers, thanks for putting a damper on...
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