Wanted to do a casual night for new years and just get some pho and call it a night. Anyone with pups knows you have to be home for fireworks. Anyway all the normal spots were closed as they should be for a holiday but we decided to try here. The decor could definitely use some updating. No one greeted us and we sat ourselves, the waitress brought us water and I asked for tea. No one brought menus so I just got up and got them myself. All the menus have stickers for price changes which just shows you that they haven’t spent any money to update anything. The waitress barely spoke English which is ok except she got my order wrong. They quickly fixed it. The food was edible but the experience was as far from anything I’d like to see again. This place is probably ok for takeout and cheap Vietnamese food. One last thing I went here because the specials menu says rib eye pho and of course they were out. If it’s on special I would expect to sell a lot but maybe it was just because it...
Read moreThis was my favorite place to get Pho. I ordered my LAST order through Postmates. The restaurant said they weren't familiar with the app. I told them my name and I had the confirmation up on my phone. One lady refused to give me my order that I already paid for...a young man comes out looks at the name on the order, asks me my name, and then tells the lady to give me the order. He goes to the back. The lady still refuses to give me the food. Shouting match ensues. I call to the other guy and ask if he can come back out. He comes out with another lady and now I am trying to pick up my order with THREE people! The guy says that they are not familiar with the Postmates app. He said are you picking up the food or are you going to eat it? I said "I'm picking up the food AND I'm going to eat it!'. Then the guy says...after 15 minutes... Well just show her some I'd. I showed the ID. I was finally given my food. I will NEVER...
Read moreDirty, unprofessional, untrustworthy
The person who took my wife's order over the phone barely speaks English and can't take an order. She kept hanging up on my wife when she didn't even give her name for the order or complete the order.
My wife ordered a P1 according to their menu and when I arrived to pick up the order the lady asked me to confirm what we ordered and I said P1 and they made something completely different. She took the order to the back and told the cook that the order is a P1 and the cook started yelling to the point where everyone could hear him from the dining area. On top of that, you could hear him throw cooking utensils around. I was trying to get the lady's attention to just cancel the order, but she was hiding in the kitchen area.
I got impatient and left and called them immediately over the phone to cancel the order because I didn't trust the cook with my wife's food...
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