Skyline Chili — Restaurant in Springboro

I come to this location pretty often, and everything has always been great. However, I went through the drive through today (third time this week lol) and ordered my food and a diet mountain dew. I am a type 1 diabetic therefore I have to drink diet drinks. Unfortunately today I was given a regular mountain dew. I thought it tasted a little off but with diet drinks you never really know so I drank some of it on the way home and when I arrived I checked my phone to look what my blood sugar was through my continuous glucose monitor to find it skyrocketing. To me, it really is not a big deal, I understand mistakes can happen. However, if someone does not have a continuous glucose monitor (CGM) they might have never known the difference and a diabetic drinking a large mountain dew could quite literally kill them. I have no ill feelings towards this location as I'm sure I will be back before the weekend is over, I just ask that they pay a little bit more attention because situations like this can be very serious or...

This Skyline location should teach a master class in incompetence. The people who work at this location have zero attention to detail. I'll never understand why it's so complicated to check the receipt of what the customer ordered, and then check the bag, to ensure that every item the customer ordered is in the bag. It's not rocket science, but the people who are employed here have no pride in their work, and do not care at all about customer service. For if they did, they'd spend an extra 5 seconds making sure the business does not end up stealing from its clientele. When I pay for food that I don't receive, I've been stolen from. When I then call asking for a refund, and I'm told a refund is not possible, I'm incredulous at the audacity.

Easy solution: I'll never go to Skyline again. As Sam Walton said, "There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money...

I ordered at the Skyline Chili Springboro drive-through at 5:08 PM, where I ordered two large 3-Way meals. After driving all the way home, I opened my order only to discover that somehow, the cheese—the key ingredient in a 3-Way—was missing. That’s right: spaghetti, chili, but not a shred of cheese. It’s like serving spaghetti without the chili.

So, I made the 15-minute drive back to the store, arriving around 5:40 PM, and explained the situation to an employee, including the 15-minute drive it took to get there. I got a “sorry about that.”

I then made the 15-minute trek home—again. That’s a total of 45 minutes and two trips before I could finally sit down to eat. Bravo.

Fortunately, I have a microwave to reheat my food, because by then, my sweet tea was nothing but watered-down ice. But hey, at least I finally got the cheese I paid for. And, of course, that ever-so-helpful “sorry about...