Taco Bell — Restaurant in Springboro

For some reason we did not have a big order but they really messed up our order we had three different things on our order and seems like they got them all mixed up we don't know why they were not busy and they're in a hurry for us to leave the dark through don't know why but we got three of the Dorito tacos that was supposed to be Supreme they were not I got the burrito and taco meal no beans no tomatoes add tomatoes everywhere Dorito tacos that was supposed to be supreme they were not I got the burrito and taco meal know beans are tomatoes at tomatoes everywhere and Harley any meat on the burrito I don't understand why my granddaughter got the XXL steak burrito and we got the deluxe fries barely had any fries in there and Bailey Howe leaning on them I was very surprised and upset so I guess I need to pick and choose the money I spent there we should have just went to eat at asset someplace else we just wanted something to take home be hot and it sounded so good my taco was completely broken in half all over the place so I kind of had a taco salad if that's what you want to call it after I picked all the tomatoes out we tried our best to eat what we could but it was...

Staff was very rude and food felt very skimpy compared to every other taco bell. Slight background, I drive a company work truck that is too tall for drive thrus. I had an online order and called the store when the doors were locked at 9 pm. I got to say "my girlfriend placed an online order" before the woman who answered the phone cut me off and said that I had to go through the drive thru. I replied with "my truck doesn't fit through your drive thru" and the answer I got was a snarky "oh really? What do you drive?" I told her I had a white truck with a big box on the back, with a 10' 6" clearance. I was told I'd have to call back later and see if my order was ready. I waited in my truck, and after a few minutes a guy comes to the stores door with my order, takes one step outside, and goes back inside and leaves my order on the counter. I walked up to the door and he met me there. I said something about my conversation with the woman and he acted like he couldn't care less and walked back inside without saying a word. I feel like I'd get better service out...

I placed an order about an hour and a half ago for delivery from this location, THROUGH THE TACO BELL APP. After sending out a driver ("Nicole") to pick up my order, and after her waiting a MUCH longer-than-usual time, I called the store and spoke to some "manager" who likely just finished a juice box before she talked to me, and she told me, with less-than-zero concern, that they'd never received my order, that my order was handled through a third-party service, and that she could do absolutely nothing about it. She then had me speak to another manager (who might just have very recently stopped using pimple cream), who parroted what she'd just told me in an uninterested, deathless voice.

So, in short, and to sum up: DO NOT order delivery through the Taco Bell app (because it's not fun by them); and if you want caring, quality customer service, stay FAR AWAY from the Springboro, Ohio Taco Bell. It's run by (likely) overworked, underpaid Gen...