Planet Fitness — Local services in Springboro

I've always had a good experience at this Planet Fitness in Springboro since it opened, but today was an exception. When I signed in, this shorter woman with piercings was extremely rude. She told me she was going to demote my Black Card, even though I’ve been paying for it since the place first opened. This was completely unnecessary, since the policy online clearly states that anyone can hold a Black Card with parental permission and a waiver, which I have had all along the only exception of being 18 or older for tanning.

It was incredibly frustrating because I’ve had a positive experience here, and I never expected to face such rude treatment. It’s extremely disappointing, and it’s left me questioning whether I want to continue coming to this location. While the gym itself is nice, the customer service here is terrible. I would much rather go somewhere else where I’m treated with respect and don’t have to deal with unnecessary issues. This experience has been a...

I have had a membership for a couple years and frequented the Middletown PF. Me and my trainer heard about the new equipment at this Springboro location and had to check it out.

We were greeted by John. He was very friendly, knowledgeable, and excited about the same equipment we were excited to try. He showed us around since it was our first time at that location.

The new deadlift platforms are amazing, I'm excited to come back and use the new racks. I believe every PF should make this change. And this will keep me and my trainer coming back here. The only thing we didn't see that we would have liked was a HEX bar. But this is a step in the right direction.

This was probably my best experience at any planet fitness, especially because of the help and conversations with John. Very much looking forward to coming back to this location and interacting with John and the rest...

This is the worst Planet Fitness in the area. The place is new, but it’s not being taken care of; it’s quite often dirty. The staff is the least friendly and accommodating I’ve been around. They all stand around the front desk socializing more often than not. A lot of times, you can’t even use the electronic scheduler for the massage chairs. I only come here now if I want to stop after the workout to shop at Aldi’s. One more point of contention: It would be nice if you told patrons to get off the equipment when they’re on their phones. Can’t believe the number of people that sit and play on their phones. What are you doing? Do you think you will get in shape...