Firehouse Subs York Marketplace — Restaurant in Springettsbury Township

I used to love coming to location, but after this experience never again. 4 staff members, but only 1 actually working. The one working was a dark skinned young man, he was really nice. But the rest of them were so rude and having loud personal conversations. Came in, no one greeted me. Stood at register before anyone came up to ask me what I wanted. A light skinned young man (he seemed like he was in charge or the group so maybe the manager on duty?) asked in a flat tone, “what can I get you.” I ordered my food and waited. A bunch of us were waiting over 30 minutes for our orders as the 1 young man made our sandwiches and the others just stood around talking. I was observing all of them getting upset about the wait, some saying they were waiting there whole lunch break waiting for their food. I checked in after 25 mins to inquire about my order, thinking maybe I missed my name being called. The young man who took my order just looked at me like I had 5 heads and said in an unpleasant tone, “Yea. We’re making it.” Waited another 5 minutes and finally got my order. The dark skinned young man apologized for the wait, and I said no problem. He truly was the only one working and being kind. Got home and ate my sub and the green peppers and onions must have been old because they were so sour. Never had a bad sub here before today so I was so disappointed. Not feeling the greatest after eating that sub and have an awful sour taste in my mouth. I hope I wasn’t given old peppers and onions for politely asking about my order. It was just a yucky experience altogether. Super bummed, this was a go to spot for me, my husband, and coworkers. I hope someone can provide the team some training to improve the experience for...

We are disappointed in our recent visit to this location. While the quality of the food and cleanliness of the place was as good as other locations we visit the quantity of meatballs on this small was a poor decision on the sub makers part. If our memory serves us correctly, in all of our visits to this and other locations the minimum number of meatballs on a small sub has been three. Two meatballs on the sub for the price paid does not make it worth the visit.

As I have noticed in other reviews and will concur, the employees need to be trained or maybe retrained in customer service. We were not welcomed when we arrived or when we stepped up to the counter to order. This visit was a weekend visit in the early evening hours and the place was not busy. After ordering we sat down and waited while a single employee came out from the back and, I presume, started making the two subs we had ordered. It was not an extraordinarily long wait in comparison to what we have experienced in the past but in most of those cases the place was generally busier.

We will more than likely visit this location again in the future due to the convenient location for us but any additional disappointments there may require us to rethink...

First experience at Firehouse Subs. This establishment is clean, fun, and well kept.

Took my family of 3 here for dinner on a Tuesday night. There were 3 couples and 1 other family in Firehouse Subs.

Took a look at their menu and decided on a fee subs. The subs are named for different firehouse things like hook and ladder.

The subs were worth the money. They are full of freshly sliced meat. And the toppings were fresh as well. It took 15 minutes to get our food. They have the new upgraded soda kiosk. And a hot sauce bar. Everything from mild to deadly. So if you want to try some hot sauces ..this is your place.

Their were 2 individuals working and both were pleasant and friendly. Totally explained the menu to me. Presented all of my topping options. Once created they delivered our subs to the table. And checked on us again to be sure everything was okay. And it was.

Dinner for three, 3 large subs, chips and drinks and tax ran $42. Now if you think this is pricey...Please remember these subs were packed with meat! It is not like that "other" chain that puts a thin row of meat on a sub and charges $9. Here you get your money's worth! Highly recommend. Thank you,...