Burger King — Restaurant in Springfield

Usually don't have a problem with this specific location. But on this particular occasion. We stopped in ordered and paid for our food. There was workers that we not on the clock and in plain clothes in the kitchen cooking which seemed every unsanitary to me. It looked like a free for all, then the one that was cooking their own food not on the clock decided to delete orders off of the screen and one of those orders being my order. I was standing around for almost a half an hour and I was trying to get someones attention to help me and they were all ignoring me. When I finally got help it took them another 20 minutes to get me my food. Seen as though they had sent it out the window. Then when I got "my food" I opened it and none of it was right. But I didn't have time to get the correct food. Well I was there one of the other customers dropped their drink and then half of the staff had to go looking for the mop because they had no clue where it was. Very much a different experience than the ones that I have had at this Burger King...

Very rude. Make u wait for quite a while bfor coming to the window to pay. They hold u back for some reason! Tell u to wait till they tell u to come. Why is that? Happens all the time. Not like their always busy anymore!! Never never give u napkins. U need to ask for them ea time. Or youll ask for sauce, they say yes. Not in bag. Have a hard time getting orders correct..sit in line for a very long time! & i dont think the owner realizes how rude & disrespectful some of their managers r!!! Fast food restaurants r completely going downhill! Their r a few good workers..but a lot more very unprofessional!! & idk understand why they clean out the shake & ice cream machine way bfor they r suppose to close! If a place dosen't close till midnite & u come in @ 8-9p it should not b closed down already! Their ready to close down quite a bit bfor their suppose to!! That didnt happen in my day!! Thats for sure!! Lot of lazy lazy young adults...

Wanted to start by saying this had never happened to me at this location till June 8. The young man getting the orders and putting it all together claimed he was by himself but there was 3 other people there. He was rude as soon as he opened the window to get the payment, he was disrespectful all throughout service. Even when we where willing to give him all the time he needed, as we expressed it to him when we said take your time. Then when we got are order it was missing a few things so we asked the girl to help us at the door and she refused to help and said go around again. Then another gentleman comes from the back and tries to help us and the first guy goes to him and takes it away from him. He comes to the window and gives us...