Dunkin' — Restaurant in Springfield

3 friends 163 reviews 1.0 star rating 9/10/2017 Stopped here this morning, Sunday, as the Starbucks down the road was closed for renovations. We pulled up to the speaker to order, and the weirdest voice came on to assist us. It was a cross between French, Spanish, and gibberish. It was clear that someone was playing games, and I could barely understand the person. We finally figured it out, and when we got to the window I asked about the butter on the bagel as all the other Dunkins serve REAL butter on the side. They said that they have no butter at all. Not sure how the missed the lawsuit against Dunkin for calling margarine butter, but this store clearly isn't up with the times. So we asked for cream cheese instead. The young woman got really surly and slammed the window on us. The young man came to the window to see if we needed anything else. I said no and asked who was the joker with the unintelligble accent. He admitted that it was him as he likes to play around. Then he slammed the window. Yeah, that's a no. NEVER AGAIN for this Dunkin. Way too many around to deal with...

Honest opinion. I don’t drink coffee so I always get a coolata at Dunkins. This location never has any, the machine is always down the system is always down. I kid you not when I say this, this location needs a new team new management maybe a new owner because he’s loosing out on money with the team he’s got. Also once your in line through the drive thru and you don’t order anything because they never have what you want, good luck getting out because in order to leave you gotta wait til the one in front of you leaves so then you can leave because there is only one exit your stuck till the one in front gets their order. Don’t bother coming in, it’s a waste of time. I rated one star because it’s always a bad experience when I go in. I stop going in for a while thinking it would change but sadly it hasn’t and I noticed I’m not the only one who has...

Every time my sister goes to this store she is over charged by the same young lady for her coffee. This same young lady has been told the correct price and still overcharges her everyday!! It’s ridiculous and it’s stealing!! You all have been told about this REPEATEDLY!! HOWEVER SHE IS STILL BEING ALLOWED TO UPCHARGE 1.00 for ALMOND MILK!!!! What else are y’all allowing her to illegally upcharge?!?! Ya’ll want sales that bad?!?! From Jan to Dec a daily up charge of .50 adds up to 182.50. How many more people money is she being allowed to take?!?! ILLEGALLY!?!?! She has a blonde...