Panda Express — Restaurant in Springfield

Horrible service! I have been to this location 3 times. I will never go back again. I asked the manager if I can try a piece of the new shrip, he explained no because of covid they stopped giving out samples. That's understandable, I picked up 2 orders from there. Before I filled up my cup of soda to leave I sat down to try the shrimp. It didn't taste good at all! I went back to the counter and told the manager hey, I don't like the little box of shrimp it doesn't taste good, I asked if I can get something else unstead to replace it. He replied no I can't do that then turned and mumbled something under his breath, when he turned back around I asked him what did you say? He replied I didn't say anything! I have never felt so much disrespect! I was so mad I left. If this is how this place operates and that is OK to treat a customer like garbage I will never eat...

DONT WASTE YOUR MONEY, ENERGY OR TIME HERE!!!! The new management and workers there are the worst. Literally used to come here all the time because they had the best food and customer service. But recently the workers there were so rude and didn’t care if you asked for more sauce. I went through the drive thru and ordered the family meal and I usually ask for a big bowl of sweet and sour sauce because I’ve got a big family to feed and we absolutely love it. But the worker who gave me my food said “I cant give you that much for your order” and then I continued to say that we usually have no problem of getting it and why this time. And the same thing happened again when I went there the next time. If you really want Panda Express, go to the one on Glenstone for better customer service and better quality of food. Never again am I going to the...

My family and I come here every so often. The food and service is usually pretty good overall.

Tonight, was different. The employee (Kody M. on our receipt) was working the drive thru and appeared overwhelmed and annoyed about taking our order. He could be new, I don't know.

His social skills appear to be lacking, easily distracted, and blamed another coworker for his mistake on our order (said coworker rang up the order wrong, but he was the one taking our order). His hygiene appeared questionable as well. He appears to need more training to better assist him with the day-to-day routine of his job.

Food was good, had to get his attention to give us our drinks as he hurriedly gave me the right order after fixing his mistake. Appeared sassy after giving us our drinks. Hope he has a better...