Panera Bread — Restaurant in Springfield

I haven’t been to this Panera in awhile and now I know why. Besides being out of avocados, which all Panera’s seem to struggle with, I found only one clean table to sit at despite the building being less than half full. Then I went to get my order and either the person who took it messed up or the person making the sandwich didn’t read the ticket because I ordered a deli turkey sandwich with only lettuce and tomato, but it had everything on it. Then when I told the worker I thought it might not be my sandwich because I could see there were onions and some kind of sauce on it he asked what I ordered and when I told him he said “yes it comes with that on it.” So I had to explain I ordered it with just tomato and spinach, before they made another one. If a business is going to charge $12 for a cold turkey sandwich they need to have better service and pay attention to the order. When I got the premade sandwich, I looked under the bread and the spinach had pieces of cheese on it and a little bit of sauce like maybe it had been taken off the first sandwich and just put on the new one. It probably wouldn’t be a big deal to most people, but I have alpha-gal and cannot consume mammals or anything that comes from them, including dairy products. I will say the manager did refund my money with no issues, but the rest of my experience with this Panera was very...

Truth in advertising is more important to some people than to others. For example: I'm allergic to onion, so food service employees have to know what's in their food when I ask. Panera Bread has a large photo ad behind the counter, on which is the slogan, "Where meaty meets melty." It promotes their chicken pepperoni mozzarella melt sandwich and shows the sandwich with about a half inch of meat, cheese and sauce stuffed between the slices of bread. What I receive are the two slices of bread, touching each other, with no visible toppings ozzing out (like in the picture). The bread was toasted to the point of being too hard to eat (more on that in a moment). When I opened it, I found a microscopic layer of cheese and sauce, topped with pepperoni shaved at about a half millimeter. As a cancer patient who lost all of my teeth to radiation treatments and has throat damage which hinders swallowing, this sandwich not only looked unappetizing but was 100% physically inedible. The picture was a lie. The "meaty" and "melty" were lies. I threw it in the trash. It was basically pizza flavored bread and never should've been priced at $13 or whatever it was. Sad. I took my wife's broccoli & cheddar bread bowl to go and I have no desire to...

We had delivery. We have delivery from this location probably 20+ times in the preceding 12 months. This time they showed up and knocked. We have a 1 year old Blue Heeler so guess what? She immediately barked. My wife was already half way down the hall and within FIFTEEN seconds she opened the door. No one was there. She walked outside, saw NO ONE. She came back in and said, “it must have been someone upstairs knocking on their door.” Another 40 minutes past our delivery time passed. We call and the general manager says the food is sitting right in front of her and it will arrive shortly. It never does. We call again and the general manager, who lacks basic human understanding, clearly thought we were full of lies. To whose benefit would that be? We are just STARVING and already paid for the food you won’t give us. We ordered our food at noon and it’s 2:08 as I type this. Luckily the very rude lady (general manager) gave us a refund after she was done shaming us for the incompetence of her poorly performing staff. Please lady, there goes $600 a year in profit from a couple. We will never eat...