Pizza Boli's — Restaurant in Springfield

I’ve never had an issue at this location before. The food has always been good, and the staff has consistently been polite. However, today’s experience was disappointing.

On a previous visit, I received the completely wrong flavor of wings. When I called to let the restaurant know, a staff member apologized and assured me that my next order of wings would be free. I appreciated the gesture and felt it was a fair way to make up for the mistake.

Today, when I called to redeem that offer, I spoke with someone who said she was the manager. She told me they don’t do that and that she couldn’t honor what was previously promised. I was caught off guard by this and not in the mindset to argue, but I left the conversation feeling frustrated.

To be honest, I expected better customer service—especially from someone in a managerial position. It’s disappointing to feel like regulars, loyal customer (who has spent hundreds of dollars here already in the short time they have been open) can be dismissed so easily. My wife and I are now reconsidering whether we want to continue supporting...

Springfield location opened latter part of February 2025. My family loves the pizza boli pizza. I find it easy to order -- the staff I have interacted with has been exceptionally friendly (and happy/cheerful to be open). The pizza has a fresh-ingredients taste (likely because the ingredients are fresh!) and the best tasting cheese I can recall on a pizza. For my tastes, the crust is excellent - not too thin, not doughy-chewey -- the exact right amount of thickness/crispness and doneness. The place is clean, the music pleasant, and the service is excellent (which is why I rated the "atmosphere" five stars. This is principally a TAKE OUT Pizza place. The price of the pizza is VERY GOOD - HIGHLY COMPETITIVE -- GREAT VALUE and during these opening weeks the pizza specials are particularly well-priced. Pizza Boli is a great addition to our Springfield neighborhood. BRAVO Pizza Boli Springfield. BRAVO...

Absolutely love my experience here at Pizza Boli. My toddler loves the bead stick cheese exclusively from this store here in Springfield, the food here is very delicious—fresh ingredients, perfect high quality cheese, and very moist. And 10/10 for the double cheese burger $9.99 meal deal. What really stood out was the amazing customer service. The staff especially the owner of the store was super welcoming, and attentive with details of preparing food. On top of that, the prices are very reasonable, especially for the quality you get. Great value all around. My toddler loves it here, and we kept coming back for more and highly recommend to any pizza...