Starbucks Coffee Company — Restaurant in Springfield

Absolutely terrible customer service. I understand being busy, I’ve worked busy days and I’m sure that busy days at Starbucks aren’t enjoyable. However, that does not mean that you have to be TERRIBLE and AWFULLY mean to your customers. If I could give the service a zero, trust me, I would. Learn how to train your employees properly, or fire your mean and horrible employees, your choice! While I’m at it, maybe you should take your name tag off before you start talking bad about me to your employees, Grace and Khloi. We ordered online, and were content to wait for our drinks while you were an hour and a half behind. Two hours goes by, all but two out of the five of our drinks have come out and the three others have been stolen. I walked up to the front and apologized for bothering them, but because my drinks had been stolen, I needed them remade. Instead of being met with my drink, I was met with anger, frustration, attitude, and judgment. Instead of being met with my drink, I was met with employee’s talking about me behind the desk, their names I’ve already said. Instead of being met with my drink, I was met with pointing and harsh words. The first time I went up, you were nice, and I was thankful. However, it wasn’t a one and done. To finally get my drinks, I had to ask not once, not twice, not three times, but four times. I understand you might’ve been annoyed with seeing me, but I was polite and calm and content with waiting longer if I had to. Not only did you slam my drinks down in front of me, but you also got the name wrong. Instead of apologizing, you insisted that the name on my order, Emma, was instead, Anna. I understand people have rough days, and I’ve worked a busy day behind the cash register on some of my worst days, but there’s something called a Customer Service Voice for a reason. Have an amazing day, and remember to never go to this Starbucks… unless you want to be treated like dirt! Then...

Literally the WORST starbucks you could ever go to. Almost every order I have placed there it has been wrong or I have waited THIRTY minutes for my coffee or 25 min for a sandwich or they forgot to make it because there is no one in the store. Now this time instead of an impossible sandwich I get a regular sausage sandwich. Not to mention that when you do let them know they made a mistake the barista might as well throw the coffee in my face, that’s how rude they are. All in all don’t go here unless you want to wait 30 min for coffee and get the wrong sandwich. if I could, I’d give it zero stars. Also don’t try calling cause they’ll just answer and hang up the...

I was attending a conference and it was busy, yes. I placed my mobile order at 8 am. I was notified that it would be ready at 8:19 At 9 am—— still nothing. I had to leave because I was already late for my meeting. I go to many conferences and order Starbucks frequently at different sites. I have never seen anything like this. It was a very disappointing experience compounded by the fact that they couldn’t, or wouldn’t give me my money back after waiting one hour. I was told to seek a refund with the app. When I saw other conference attendees during the day all of them had the same wretched experience: an hour to even 90 minutes to wait for a coffee. That’s...